Support Board
Date/Time: Tue, 25 Feb 2025 17:07:45 +0000
Refund on Sierra Charts
View Count: 912
| [2021-04-23 21:43:27] |
| mjackson34 - Posts: 11 |
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Hello I recently clicked one too many times on the Sierra Denali Data feed and have gotten charged more than once. How do I go about getting a refund on these mistakes?
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| [2021-04-24 00:05:45] |
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We will check on this and take care of it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-24 00:10:14] |
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We see that you paid for 2 months of usage time, and then changed your Package from 10 to 11. All your payments are taken into account for your usage time. There would not be a sense in refunding back to your Services Balance, as a renewal will be needed after your usage time expired. Sierra Chart Support Date Time Of Last Edit: 2021-04-24 06:20:59
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