Support Board
Date/Time: Tue, 25 Feb 2025 17:19:56 +0000
Quote Boards and Chart No Longer Updating
View Count: 480
| [2021-04-23 16:45:35] |
| User266786 - Posts: 7 |
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Hello, Logged in today, connected without issue but neither charts nor quote boards are receiving price updates. I downloaded the latest update and still nothing. I noticed the Data trade service screen has changed but the service and settings seem the same. Can you point me to the correct support board to find a solution? Thanks |
| [2021-04-23 19:47:54] |
| John - SC Support - Posts: 38163 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-23 22:41:53] |
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You could also be using the wrong symbols. Update Sierra Chart to the latest version: Software Download: Fast Update The symbols will be automatically translated in this case if necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-24 01:55:40] |
| User266786 - Posts: 7 |
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Entire Log sent, let me know if there is anything else you need from me. Thanks |
| [2021-04-24 02:46:12] |
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There are missing Symbol Settings or there is some issue with the existing Symbol Settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Be sure to follow step 6 if necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-24 02:46:34
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| [2021-04-24 04:41:08] |
| User266786 - Posts: 7 |
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Updating the symbol settings did it! Thank you, If I have any issues on Sunday night, I'll reach out. Have a good weekend and thanks again! Michael |
| [2021-04-25 07:40:19] |
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Ok good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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