Support Board
Date/Time: Tue, 25 Feb 2025 17:15:03 +0000
Spread data issue with Sierra and CQG
View Count: 569
| [2021-04-23 00:47:43] |
| User100572 - Posts: 4 |
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Hi there, I’ve been using Sierra with CQG data, trading via AMP. Until recently, spread history data was working fine. Now I can only get the currency price and not see a chart history. DOM data seems to work fine. Examples are attached. Could you find out what happened and how we can fix it please? Regards, Guy |
 AMP_Spread _Issue_20_April.jpg / V - Attached On 2021-04-23 00:47:15 UTC - Size: 323.48 KB - 206 views |
| [2021-04-23 02:13:41] |
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Go to that particular chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-24 01:57:37] |
| User100572 - Posts: 4 |
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Thanks for the response. I have sent the log via the send for analysis link and referenced this post. I'm guessing you are looking for this" "No historical data client is currently set to download historical Daily data for F.US.ZCES1U21. | 2021-04-24 01:50:01.678" Note, the issue seems to be for all spreads - that is, DOM feed seems OK, but no charts. It happened around the time of your exit from AMP futures. Regards, |
| [2021-04-24 16:06:01] |
| NotIll - Posts: 118 |
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Could I please ask you some questions via Direct messages @User100572 ?
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| [2021-04-24 16:20:31] |
| User100572 - Posts: 4 |
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Yes, of course.
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| [2021-04-24 16:25:13] |
| NotIll - Posts: 118 |
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In case you didnt know, you need to accept DM's from me. You may do that on the top of this page.
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| [2021-04-24 20:30:24] |
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We cannot reproduce this issue. The historical daily data downloads for CQG spreads is working properly. We want you to update to the latest prerelease because there were some related changes recently made. Instructions: Software Download: Fast Update And then if you still have a problem let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-25 02:55:30] |
| User100572 - Posts: 4 |
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OK, with your help I have it working. I followed the download instructions, all good. Then for each of the affected (existing) charts, I had to right click, select 'delete and download data' and all worked fine. Loading up a new chart/symbol works fine. Thanks for your help. GB |
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