Support Board
Date/Time: Tue, 25 Feb 2025 16:27:47 +0000
Delayed data instead of live data
View Count: 834
| [2021-04-21 18:42:03] |
| mzaremba007 - Posts: 2 |
|
Hi, I activated today real time denali data feed, completed few times a setup instructions https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions, ​restarted SC of course, but still can see only delayed data. Can you see some cause in my log? tSoftware version: 2233 64-bit | 2021-04-21 14:22:00.817 Primary Thread ID: 10420 | 2021-04-21 14:22:00.817 Usage end date: 2021-07-18 | 2021-04-21 14:22:00.817 Enabled for: Advanced Features 2. | 2021-04-21 14:22:00.817 Enabled for: Sierra Chart Historical Data Service. | 2021-04-21 14:22:00.817 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-21 14:22:00.817 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-21 14:22:00.817 Enabled for exchange2: CME (Trading Account Required) | 2021-04-21 14:22:00.817 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-21 14:22:00.817 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-21 14:22:00.817 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-21 14:22:00.817 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-21 14:22:00.817 Current selected Data/Trading service: SC Data - All Services | 2021-04-21 14:22:00.817 Custom symbol settings values: enabled | 2021-04-21 14:22:00.817 Chart Update Interval: 500 | 2021-04-21 14:22:00.817 Intraday Data Storage Time Unit: 0 | 2021-04-21 14:22:00.817 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-21 14:22:00.817 2021-04-21 18:22:00 Local computer time in UTC | 2021-04-21 14:22:00.817 2021-04-21 14:22:00 Local computer time in SC Time Zone | 2021-04-21 14:22:00.817 2021-04-21 18:18:40 Server time in UTC | 2021-04-21 14:22:00.817 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-04-21 14:22:00.817 Program path: C:\Users\User\Downloads\SierraChart2233\ | 2021-04-21 14:22:00.817 Data Files path: C:\Users\User\Downloads\SierraChart2233\Data\ | 2021-04-21 14:22:00.817 OS Version Number: 10.0 | 2021-04-21 14:22:00.818 Locale Setting: C | 2021-04-21 14:22:00.818 DLLs: UserContributedStudies_64.dll | 2021-04-21 14:22:00.818 Allowed protected custom studies: | 2021-04-21 14:22:00.818 ​ |
| Attachment Deleted. |
SC1.jpg| [2021-04-21 20:30:11] |
| John - SC Support - Posts: 38160 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 20:56:01] |
| mzaremba007 - Posts: 2 |
|
I was connecting sierra to my founded IBKR account today according to your manual. But will check it twice tomorrow. Understand it is on CME side. Thanks!
|
| [2021-04-21 21:04:11] |
| John - SC Support - Posts: 38160 |
|
Make sure that it actually makes the connection to IB. The status bar needs to be green.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-21 21:04:20
|
To post a message in this thread, you need to log in with your Sierra Chart account: