Support Board
Date/Time: Tue, 25 Feb 2025 15:52:18 +0000
DTC server stopped receiving Historical data
View Count: 600
| [2021-04-21 12:28:33] |
| User76183 - Posts: 69 |
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Hi , have a problem after upgrading to 2247 , my custom DTC server have never received DTC::s_HistoricalPriceDataRequest. No history downloded when charts are opened/reloaded. I'm using single endpoint for both, historical and realtime data. Everithing works fine on 2147 SC version, now I can see on MessageLog window such text: SiM1:FORTS 1 Min #1 | Reloading chart. | 2021-04-20 10:31:09.756 Transaq Connector | Starting real-time market data updates for: SiM1:FORTS. ID: 1 | 2021-04-20 10:31:09.857 Transaq Connector | Requesting security definition data for: SiM1:FORTS. ID: 1 | 2021-04-20 10:31:09.857 No historical data client is currently set to download historical Intraday data for SiM1:FORTS. | 2021-04-20 10:31:09.857 Real-time Intraday chart data file updates started for SiM1:FORTS | 2021-04-20 10:31:09.857 Opened cached Intraday file: C:\SierraChart\Data\SiM1~FORTS.scid. Thread ID: 10868 | 2021-04-20 10:31:09.857 Intraday chart data file opened for SiM1:FORTS | 2021-04-20 10:31:09.857 Transaq Connector | Received security definition for symbol SiM1:FORTS | 2021-04-20 10:31:10.00 LogonResponse structure fills server send to client(SC): void ConnectorApp::SendSuccessfulLogonResponse () { DTC::s_LogonResponse LogonResponse; LogonResponse.Result = DTC::LOGON_SUCCESS; LogonResponse.HistoricalPriceDataSupported = 1; if(!m_bAllowTrading) LogonResponse.TradingIsSupported = 0; else LogonResponse.TradingIsSupported = 1; strcpy(LogonResponse.SymbolExchangeDelimiter,":"); LogonResponse.MarketDepthIsSupported = 1; if(!m_bClientSideOCOHandling) LogonResponse.BracketOrdersSupported = 1; else LogonResponse.BracketOrdersSupported = 0; LogonResponse.SecurityDefinitionsSupported = 1; LogonResponse.MarketDepthUpdatesBestBidAndAsk = 1; CString ServerName("Transaq Connector"); LogonResponse.SetServerName(ServerName.GetBuffer(24)); LogonResponse.OneHistoricalPriceDataRequestPerConnection = 0; m_Socket.Send((char*)&LogonResponse, LogonResponse.Size); LogMessage(LOG_MSG_OUT,"Sending Successful Logon Response."); if (m_MainWindow->m_bSendAllContentOnClientConnected) { Sleep(500); GetServiceApp().m_ServiceClient.SendAllInstrumentsContent(); } } What I have to set in Sierra for getting history each time I am creating/opening chart window?? Pls find attached My Data/TradingService settings |
 SC DTC.png / V - Attached On 2021-04-21 12:28:14 UTC - Size: 83.2 KB - 212 views |
| [2021-04-21 21:05:07] |
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Update to the latest prerelease and see if you still notice an issue and if so we will look into this. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-21 21:05:28
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| [2021-04-21 21:20:38] |
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In the latest version we are not observing this issue. It should work. You can also set Primary Connection Always Supports Historical Data to yes in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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