Support Board
Date/Time: Mon, 25 Nov 2024 21:24:34 +0000
OEC / NQ connections rejected
View Count: 983
| [2014-03-07 17:51:12] |
| User56304 - Posts: 33 |
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I'm seeing this every other time I connect after having attempted to active the Nasdaq Indices on my account (Account page says I have succeeded) I have been trading the NQ from the Sierra DOM for a week or more successfully: Requesting market depth updates for: NQH4 if supported. | 2014-03-07 12:47:51 Market Depth data has been rejected for symbol: NQH4. Exchange not authorized. | 2014-03-07 12:47:51 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-03-07 12:48:01 |
| [2014-03-07 18:34:55] |
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Are you noticing a problem at the moment? We also need to know the time zone setting you have Sierra Chart set to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 18:45:58] |
| User56304 - Posts: 33 |
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US Eastern Time (New York). The issue is no longer occurring. As of yet, I am not receiving Nasdaq Indices intraday data (several symbols unknown on intraday charts), but assume that's because it takes a little time for it to be implemented on your end. I subscribed today. Thanks. |
| [2014-03-07 18:53:24] |
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We do know about the NASDAQ indices problem and it will be resolved next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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