Support Board
Date/Time: Sat, 15 Mar 2025 22:50:49 +0000
Upcoming Data Service changes for Denali and Eurex
View Count: 1139
| [2021-04-17 10:35:38] |
| User707404 - Posts: 34 |
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I am a client of Infinity Futures. I currently trade a variety of Futures and I also trade the Eurex - BUND. I am seeing these message annoucements when I turn on my futures charting that there is changes in Eurex data servce and in order to trade Eurex I have to use Denali Data Service. This is all VERY confusing to me. I switched over my billing to Sierra last month. But now what do I have to change from my current services in order to continue to trade Eurex in May? If I need Denali Data Service how do I change from my current Data service with Infinity to Denali? Thanks....
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| [2021-04-18 03:25:58] |
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You will need to use the Denali Exchange Data Feed for EUREX data effective in May. Full documentation is here: Denali Exchange Data Feed: Introduction You will need to change your Service Package from 3 to 10. We can do this for you. Here are the step-by-step instructions: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_EUREX Also the EUREX exchange fee will become 21 USD effective in May. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-18 03:26:16
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| [2021-06-02 15:23:23] |
| Leon68 - Posts: 3 |
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I am a client of Infinity Futures. I currently trade a variety of Futures and I also trade the Eurex - BUND. I am seeing these message annoucements when I turn on my futures charting that there is changes in Eurex data servce and in order to trade Eurex I have to use Denali Data Service. This is all VERY confusing to me. I switched over my billing to Sierra last month. But now what do I have to change from my current services in order to continue to trade Eurex in May? If I need Denali Data Service how do I change from my current Data service with Infinity to Denali? Thank you, Leonard Kokeri (lonbossi1@hotmail.com) |
| [2022-04-07 16:11:40] |
| Leon68 - Posts: 3 |
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Symbol for the 3 month can not be changed to trading live. See attached the error message I receive. I have tried updating the symbols but it still gives an error message.
Date Time Of Last Edit: 2022-04-07 16:12:06
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| [2022-04-07 17:32:43] |
| John - SC Support - Posts: 38678 |
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You are getting that error message as you are not setup to get the EUREX data from CQG, and you are also not setup to get the data from our Denali Exchange Data Feed, as the exchange did not automatically renew on April 1, 2022. In order to reactivate the exchange, select the following link to go to the EUREX exchange page and activate the EUREX EOBI exchange: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-01 14:09:26] |
| Leon68 - Posts: 3 |
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Hello I am a Client PhilipCapital I put some money in balace and i cant start trading Oll the time whwn i start entering position i tell me error |
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| [2022-08-01 15:11:22] |
| John - SC Support - Posts: 38678 |
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Leon68: You are getting an error message that your "Time in Force" is not acceptable. Check the settings you have for the Time in Force on the Trade Window for both your main order and any Attached Orders you are using. Also, check with your broker on what values are valid for the particular exchange you are trading. Refer to the information at the following links: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): Attached Orders: Time In Force For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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