Support Board
Date/Time: Tue, 25 Feb 2025 14:17:49 +0000
Hi, account restricted
View Count: 448
| [2021-04-16 16:08:11] |
| User590503 - Posts: 1 |
|
Hi, I'm a long term customer. And recently I would like to make some tutorial videos for the Cantonese audience. I have just created this account as a test to put down some notes on how account opening phase is like. I might have triggered something? to prevent people from using the free trail again and again? Is there Account just for testing purposes? I reckon I can finish this tutorial of opening account within a month. Than I can just capture videos on my main account. ( After I have gone thro the setup of a Fresh Sierra Account.) Thx, hope that clarifies a bit. |
| [2021-04-16 19:09:30] |
| John - SC Support - Posts: 38150 |
|
We have reset your trial for this account. The issue you had is that you logged in to the Sierra Chart software with another active account, which then triggered our Trial Analysis to restrict this account. This will continue to be a problem, so the only suggestion we can make is to not use your other account on the same computer, until you have completed what you need from this account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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