Support Board
Date/Time: Tue, 25 Feb 2025 23:29:46 +0000
Clusters in reversals bars
View Count: 742
[2021-04-15 16:37:40] |
User673743 - Posts: 5 |
Hi! good afternoon! I have an incident in a reversals bars, it don't show me the correct number of contracts per cluster. I compared my chart with other mates and my cluster's chart was wrong. I read the documentary but I can't find de solution. I have tried to change download data per 1 second to 1 tick and check the solutions in documentary. Can you help me? |
[2021-04-15 17:08:46] |
John - SC Support - Posts: 38172 |
Please give us a screenshot of what you are seeing and why you are saying that it is incorrect. Then also tell us what your settings are for the reversal bars. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-04-16 12:44:58] |
User673743 - Posts: 5 |
They are from this morning of the EuroStoxx in Spain time. 3_reversal_1_mark and 4_reversal_1_mark are the graphs that Sierra showed me, then I updated by clicking "edit -> delete all data and download" and the result can be seen in 3_reversal_2_mark and 4_reversal_2_mark. I have highlighted with yellow the candles that change when updating the data and their hours. Besides, I have compared the clusters that Sierra shows me with some colleagues and I am the only one who has a different amount of contract per cluster. I have to emphasize that the DOM and Time and Sales work perfectly, I compare it with my colleagues and it is the same. The bug gives me the feeling that it is in Sierra when creating the graphics. I use Windows server 2012 with 2 cores and 8 gb of ram Date Time Of Last Edit: 2021-04-18 11:11:56
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Private File Private File Private File |
[2021-04-16 16:35:20] |
John - SC Support - Posts: 38172 |
Please attach that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-04-18 09:41:30] |
User673743 - Posts: 5 |
Ok, I attach the chart
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Attachment Deleted. Private File |
[2021-04-19 14:29:49] |
John - SC Support - Posts: 38172 |
We are unable to reproduce what you are seeing. Once we have the data loaded, it does not change, even after a Delete and Reload. Make sure you data time storage unit is set to 1 tick. You really need to have this for the Numbers Bars. Then, if you see a situation where you think the data is incorrect, let us know before you delete and redownload the data, and let us know in this thread that you are getting incorrect bars. We can then look at it from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2021-05-03 17:02:08] |
User673743 - Posts: 5 |
The problem was solved when I change data time sotrage unit to 1 tick. Thanks |
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