Support Board
Date/Time: Tue, 25 Feb 2025 11:13:45 +0000
From today after payment no more historical intraday data
View Count: 673
| [2021-04-09 21:11:51] |
| User644837 - Posts: 9 |
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Hello! Yesteday I paid for my second month of full usage. All was OK before, but today (no changes at my end) I have no more historical intraday data: my charts with MESM21 have missed data on the time I am not online: I read a red window: download failed....Data for instrument is not allowed Result=103 I am with AMP, using a second CQG datafeed for Sierra only. Am I missing some account change in the meantime? Thanks in advance, GG |
| [2021-04-09 21:32:09] |
| John - SC Support - Posts: 38150 |
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There have not been any account changes on our end. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 22:05:00] |
| User644837 - Posts: 9 |
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Hi! As requested, I used "Send for analysis" to send you a copy of the message log. Thanks, GG |
| [2021-04-12 14:20:34] |
| John - SC Support - Posts: 38150 |
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Here is the full message that we needed to verify: Error downloading historical Intraday data for F.US.MYMM21. Data for instrument F.US.MYM (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0
You will need to let your broker know about this and fix your account. Refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 15:46:09] |
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Really the proper solution here is to use the Denali Exchange Data Feed for data instead of CQG: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 16:34:52] |
| User644837 - Posts: 9 |
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As suggested, I submitted an inquiry to AMP. I am indeed considering Denali (I am already paying the CME fees just for this second CQG account), but, if I am not wrong, at the current time, being with AMP, I cannot use Sierra order routing, so I need CQG anyway. Am I correct? |
| [2021-04-13 14:54:27] |
| User644837 - Posts: 9 |
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AMP told me to ask Sierra to fix it, at your end. It seems I am low of options...only, I do not understand why I got CQG historical data just till Sierra renew of subscription. |
| [2021-04-13 16:30:07] |
| John - SC Support - Posts: 38150 |
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You can use the Sierra Chart data (Denali Exchange Data Feed and/or Sierra Chart Exchange Data Feed) with CQG, or any other trading service that Sierra Chart supports. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services If you are still getting the same message and AMP is stating that there is nothing they can do, then you will need to change to the Denali Exchange Data Feed. Refer to the Setup Instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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