Support Board
Date/Time: Tue, 25 Feb 2025 10:25:51 +0000
full use of Sierra Chart remaining
View Count: 516
| [2021-04-09 14:57:04] |
| User300829 - Posts: 7 |
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I received this message from Sierra that says: Notice: 4 days of full use of Sierra Chart remaining. To continue full use the software and services, purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. The thing is that I purchased the use of the tool Date-Time: 2021-03-15 22:51:55 UTC Account Name: AC135199 Name: Maria Lourdes Aguirre Amount Paid: 125.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1ObdwW1OpGDKZVnhD7HIMCuHmd8B2p3HAu2fbeaAG8lrdi3C5vcfeysxQ Statement Descriptor: Sierra Chart I don't know if I have to do all the instructions below. It is necessary to complete the agreement for the Delayed Exchange Data Feed to continue to have access to it beyond July 31, 2020. Click on this link to complete the agreement. It is necessary to complete this agreement to gain access to this delayed streaming data feed which includes delayed streaming data for the CME Group futures. Unless you have a source for real-time streaming data from either the Denali Exchange Data Feed or from an external trading service providing real-time CME Group data, you will no longer have streaming data for CME Group futures within Sierra Chart. Your usage time will automatically renew in 1 day (2021-04-10). Use Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-04-10. Thanks for your help |
| [2021-04-09 16:23:58] |
| John - SC Support - Posts: 38150 |
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You are fine. You have enough funds in your account to renew, which will happen on April 10, 2021 (tomorrow). The notices about the amount of time left will keep showing, it is just a reminder. As to the delayed data, if you are getting real-time data from elsewhere (it looks like you are getting it from CQG) then you do not need to worry about the delayed data. It is good if you can sign the agreement now, that way if you do need to use the delayed data in the future, you can just do so and not have to worry about signing the agreement first and waiting for it to get approved, etc. But, it is up to you, it is not required. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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