Support Board
Date/Time: Tue, 25 Feb 2025 07:55:50 +0000
Problems after update to 2247
View Count: 683
| [2021-04-09 04:32:51] |
| nicktrader - Posts: 738 |
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I am asking for a good friend. After uptdating to 2247 he has problems. All Micros run but not the Micro ES (pls see pic). He is also running Denali. Date Time Of Last Edit: 2021-04-09 04:33:44
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1.JPG| [2021-04-09 04:52:26] |
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This is not related to the version. We need to see the Message Log from them: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 10:22:10] |
| User703749 - Posts: 2 |
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Software version: 2247 64-bit | 2021-04-09 12:17:51.065 Primary Thread ID: 11916 | 2021-04-09 12:17:51.065 Usage end date: 2021-10-11 | 2021-04-09 12:17:51.065 Enabled for: Sierra Chart Historical Data Service. | 2021-04-09 12:17:51.065 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-09 12:17:51.065 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-09 12:17:51.065 Enabled for exchange2: CME (Trading Account Required) | 2021-04-09 12:17:51.065 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-09 12:17:51.065 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-09 12:17:51.065 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-09 12:17:51.065 Enabled for exchange2: EUREX EOBI | 2021-04-09 12:17:51.065 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-09 12:17:51.065 Current selected Data/Trading service: CQG WebAPI | 2021-04-09 12:17:51.065 Custom symbol settings values: enabled | 2021-04-09 12:17:51.065 Chart Update Interval: 500 | 2021-04-09 12:17:51.065 Intraday Data Storage Time Unit: 1 | 2021-04-09 12:17:51.065 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-04-09 12:17:51.065 2021-04-09 10:17:51 Local computer time in UTC | 2021-04-09 12:17:51.065 2021-04-09 12:17:51 Local computer time in SC Time Zone | 2021-04-09 12:17:51.065 2021-04-09 08:30:22 Server time in UTC | 2021-04-09 12:17:51.065 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-04-09 12:17:51.065 Program path: C:\SierraChart\ | 2021-04-09 12:17:51.065 Data Files path: C:\SierraChart\Data\ | 2021-04-09 12:17:51.065 OS Version Number: 10.0 | 2021-04-09 12:17:51.065 Locale Setting: C | 2021-04-09 12:17:51.065 DLLs: UserContributedStudies_64.dll | 2021-04-09 12:17:51.066 Allowed protected custom studies: | 2021-04-09 12:17:51.066 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-09 12:18:22.960 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-09 12:18:22.960 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-09 12:18:23.223 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-09 12:18:23.224 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2021-04-09 12:18:23.224 CQG WebSocket | Opening WebSocket. | 2021-04-09 12:18:23.252 CQG WebSocket | Sending WebSocket handshake. | 2021-04-09 12:18:23.252 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-09 12:18:23.347 CQG WebSocket | Server header | Connection: upgrade | 2021-04-09 12:18:23.347 CQG WebSocket | Server header | Sec-WebSocket-Accept: rJSBq7qLei2zUST4XYKEuK/gFK0= | 2021-04-09 12:18:23.347 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-09 12:18:23.347 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-09 12:18:23.347 CQG WebSocket | Server header | | 2021-04-09 12:18:23.347 CQG WebSocket | Web socket state is now open. | 2021-04-09 12:18:23.347 CQG WebAPI | WebSocket connected. | 2021-04-09 12:18:23.347 CQG WebAPI | Sending market data logon message. | 2021-04-09 12:18:23.347 CQG WebAPI | Base Time: 2021-03-27T18:46:29. 2021-03-27 18:46:29 | 2021-04-09 12:18:23.921 CQG WebAPI | Logon successful. Session Token = k9AnvwsVZq7PoK0aviGVhvx/ph9RMnfQO2HWdduk36A8qtEDWGz3bNg3/tUzW/oBoeSKRHk1hZA | 2021-04-09 12:18:23.921 CQG WebAPI | Connected to server complete. | 2021-04-09 12:18:23.921 Triggering next historical data download in queue. | 2021-04-09 12:18:23.921 Triggering next historical data download in queue. | 2021-04-09 12:18:23.921 Triggering next historical data download in queue. | 2021-04-09 12:18:23.921 Triggering next historical data download in queue. | 2021-04-09 12:18:23.921 Updated verified funded futures trading account ending date to: 2021-05-09 10:18:23 | 2021-04-09 12:18:23.922 CQG WebAPI | Sending Trade Accounts request message. | 2021-04-09 12:18:23.924 No download requests in the queue to start downloads for. | 2021-04-09 12:18:23.924 No download requests in the queue to start downloads for. | 2021-04-09 12:18:23.924 No download requests in the queue to start downloads for. | 2021-04-09 12:18:23.924 No download requests in the queue to start downloads for. | 2021-04-09 12:18:23.924 CQG WebAPI | Brokerage name: AMP. Account Name: 136304 | 2021-04-09 12:18:24.000 CQG WebAPI | Sending collateral subscribe request. | 2021-04-09 12:18:24.000 CQG WebAPI | Starting real-time market data updates for: F.US.MESM21. ID: 1 Service code: cqg | 2021-04-09 12:18:24.192 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 864954 | 2021-04-09 12:18:24.192 CQG WebAPI | Requesting security definition data for: F.US.MESM21. ID: 1 | 2021-04-09 12:18:24.192 CQG WebAPI | Using primary service for historical data for F.US.MESM21 | 2021-04-09 12:18:24.192 Added historical Intraday data request for F.US.MESM21 to the queue. | 2021-04-09 12:18:24.192 Intraday data recording state for symbol F.US.MESM21 is set to download 'Pending'. | 2021-04-09 12:18:24.192 Triggering next historical data download in queue. | 2021-04-09 12:18:24.192 Delaying start of download for F.US.MESM21 | 2021-04-09 12:18:24.192 Mapping F.US.DDM21 to FDAX202106_FUT_EUREX. Service code: eurex | 2021-04-09 12:18:24.208 SC Data - All Services | Starting real-time market data updates for: F.US.DDM21 (FDAX202106_FUT_EUREX). ID: 2 Service code: eurex | 2021-04-09 12:18:24.208 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 443 | 2021-04-09 12:18:24.208 CQG WebAPI | Sending symbol resolution request for F.US.DDM21. ID: 864955 | 2021-04-09 12:18:24.208 SC Data - All Services | Requesting security definition data for: F.US.DDM21 (FDAX202106_FUT_EUREX). ID: 2 | 2021-04-09 12:18:24.208 Added historical Intraday data request for F.US.DDM21 to the queue. | 2021-04-09 12:18:24.208 Intraday data recording state for symbol F.US.DDM21 is set to download 'Pending'. | 2021-04-09 12:18:24.208 Triggering next historical data download in queue. | 2021-04-09 12:18:24.208 Delaying start of download for F.US.DDM21 | 2021-04-09 12:18:24.209 DTC Client socket (2) | Creating socket. | 2021-04-09 12:18:24.209 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-04-09 12:18:24.209 DTC Client socket (2) | Connecting to IP: 157.90.1.40. | 2021-04-09 12:18:24.209 Mapping F.US.FDXMM21 to FDXM202106_FUT_EUREX. Service code: eurex | 2021-04-09 12:18:24.219 SC Data - All Services | Starting real-time market data updates for: F.US.FDXMM21 (FDXM202106_FUT_EUREX). ID: 3 Service code: eurex | 2021-04-09 12:18:24.219 CQG WebAPI | Sending symbol resolution request for F.US.FDXMM21. ID: 864956 | 2021-04-09 12:18:24.219 SC Data - All Services | Requesting security definition data for: F.US.FDXMM21 (FDXM202106_FUT_EUREX). ID: 3 | 2021-04-09 12:18:24.219 Added historical Intraday data request for F.US.FDXMM21 to the queue. | 2021-04-09 12:18:24.219 Intraday data recording state for symbol F.US.FDXMM21 is set to download 'Pending'. | 2021-04-09 12:18:24.219 Triggering next historical data download in queue. | 2021-04-09 12:18:24.219 CQG WebAPI | Received symbol resolution report for symbol F.US.MESM21. Search Symbol: F.US.MESM21. Request ID: 864954. Contract ID: 1. | 2021-04-09 12:18:24.220 CQG WebAPI | Requesting market data for F.US.MESM21 | 2021-04-09 12:18:24.220 SC Data - All Services | Network connection to server complete. | 2021-04-09 12:18:24.235 SC Data - All Services | Starting socket receive thread. | 2021-04-09 12:18:24.235 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-09 12:18:24.235 CQG WebAPI | Received symbol resolution report for symbol F.US.DDM21. Search Symbol: F.US.DDM21. Request ID: 864955. Contract ID: 2. | 2021-04-09 12:18:24.244 Mapping F.US.DSXM21 to FESX202106_FUT_EUREX. Service code: eurex | 2021-04-09 12:18:24.246 SC Data - All Services | Starting real-time market data updates for: F.US.DSXM21 (FESX202106_FUT_EUREX). ID: 4 Service code: eurex | 2021-04-09 12:18:24.246 CQG WebAPI | Sending symbol resolution request for F.US.DSXM21. ID: 864957 | 2021-04-09 12:18:24.246 SC Data - All Services | Requesting security definition data for: F.US.DSXM21 (FESX202106_FUT_EUREX). ID: 4 | 2021-04-09 12:18:24.246 Added historical Intraday data request for F.US.DSXM21 to the queue. | 2021-04-09 12:18:24.246 Intraday data recording state for symbol F.US.DSXM21 is set to download 'Pending'. | 2021-04-09 12:18:24.246 Triggering next historical data download in queue. | 2021-04-09 12:18:24.246 CQG WebAPI | Received symbol resolution report for symbol F.US.FDXMM21. Search Symbol: F.US.FDXMM21. Request ID: 864956. Contract ID: 3. | 2021-04-09 12:18:24.246 CQG WebAPI | Market data subscription for F.US.MESM21 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 1) are not allowed. | 2021-04-09 12:18:24.246 Symbol Error - F.US.MESM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 1) are not allowed. | 2021-04-09 12:18:24.246 Mapping F.US.EPM21 to ESM21. Service code: cme | 2021-04-09 12:18:24.265 SC Data - All Services | Starting real-time market data updates for: F.US.EPM21 (ESM21). ID: 5 Service code: cme | 2021-04-09 12:18:24.265 SC Data - All Services | Connecting to the server ds12-2.sierracharts.com. Port 10048 | 2021-04-09 12:18:24.265 CQG WebAPI | Sending symbol resolution request for F.US.EPM21. ID: 864958 | 2021-04-09 12:18:24.266 SC Data - All Services | Requesting security definition data for: F.US.EPM21 (ESM21). ID: 5 | 2021-04-09 12:18:24.266 SC DTC Data with Market Depth | Starting real-time market data updates for: XBTM21-BMEX. ID: 6 Service code: bitmex | 2021-04-09 12:18:24.266 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-04-09 12:18:24.266 SC DTC Data with Market Depth | Requesting security definition data for: XBTM21-BMEX. ID: 6 | 2021-04-09 12:18:24.266 DTC Client socket (4) | Creating socket. | 2021-04-09 12:18:24.270 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-04-09 12:18:24.270 DTC Client socket (4) | Connecting to IP: 204.15.197.13. | 2021-04-09 12:18:24.270 DTC Client socket (5) | Creating socket. | 2021-04-09 12:18:24.271 DTC Client socket (5) | New receive buffer size: 5242880 | 2021-04-09 12:18:24.271 DTC Client socket (5) | Connecting to IP: 204.15.197.14. | 2021-04-09 12:18:24.271 CQG WebAPI | Received symbol resolution report for symbol F.US.DSXM21. Search Symbol: F.US.DSXM21. Request ID: 864957. Contract ID: 4. | 2021-04-09 12:18:24.272 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:24.284 SC Data - All Services | Sending logon request message. | 2021-04-09 12:18:24.284 CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 864958. Contract ID: 5. | 2021-04-09 12:18:24.296 SC Data - All Services | Network connection to server complete. | 2021-04-09 12:18:24.383 SC Data - All Services | Starting socket receive thread. | 2021-04-09 12:18:24.383 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-09 12:18:24.384 SC DTC Data with Market Depth | Network connection to server complete. | 2021-04-09 12:18:24.384 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-04-09 12:18:24.384 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-09 12:18:24.385 SC Data - All Services | Received logon response. | 2021-04-09 12:18:24.400 SC Data - All Services | Server Name: SC Realtime Server. | 2021-04-09 12:18:24.400 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-09 12:18:24.400 SC Data - All Services | Successfully connected. | 2021-04-09 12:18:24.400 SC Data - All Services | Trading is not supported. | 2021-04-09 12:18:24.400 SC Data - All Services | Restarting real-time data updates for symbol: F.US.DDM21 -> FDAX202106_FUT_EUREX | 2021-04-09 12:18:24.400 SC Data - All Services | Restarting real-time data updates for symbol: F.US.DSXM21 -> FESX202106_FUT_EUREX | 2021-04-09 12:18:24.400 SC Data - All Services | Restarting real-time data updates for symbol: F.US.FDXMM21 -> FDXM202106_FUT_EUREX | 2021-04-09 12:18:24.400 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:24.510 SC Data - All Services | Sending logon request message. | 2021-04-09 12:18:24.510 SC Data - All Services | Received security definition for symbol F.US.DDM21 | 2021-04-09 12:18:24.510 SC Data - All Services | Received security definition for symbol F.US.DSXM21 | 2021-04-09 12:18:24.510 SC Data - All Services | Received security definition for symbol F.US.FDXMM21 | 2021-04-09 12:18:24.510 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:24.526 SC DTC Data with Market Depth | Sending logon request message. | 2021-04-09 12:18:24.526 SC Data - All Services | Received logon response. | 2021-04-09 12:18:24.635 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-04-09 12:18:24.635 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-09 12:18:24.635 SC Data - All Services | Logon error received from server: Maximum connections reached. | 2021-04-09 12:18:24.635 SC Data - All Services | Waiting for socket receive thread to end | 2021-04-09 12:18:24.635 DTC Client socket (4) | CloseSocket call. | 2021-04-09 12:18:24.636 SC Data - All Services | Disconnected from the server. | 2021-04-09 12:18:24.636 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-09 12:18:24.636 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-04-09 12:18:24.636 HD Request # 21 | Downloading Intraday chart data for F.US.MESM21 to the file F.US.MESM21.scid. Service: cqg | 2021-04-09 12:18:24.690 HD Request # 21 | Download start date-time: 2021-04-07 02:22:28.000000. File last date-time: 2021-04-07 02:22:28.000000 | 2021-04-09 12:18:24.691 HD Request # 21 | Requesting historical Minute data. | 2021-04-09 12:18:24.691 DTC Client socket (4) | Socket gracefully closed by remote side. | 2021-04-09 12:18:24.747 DTC Client socket (4) | Closed. | 2021-04-09 12:18:24.747 HD Request # 21 | Error downloading historical Intraday data for F.US.MESM21. Instrument F.US.MES (corresponding to ID 1) is not allowed. | 2021-04-09 12:18:24.768 HD Request # 21 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESM21 | 2021-04-09 12:18:24.768 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2021-04-07 00:22:28.000000 | 2021-04-09 12:18:24.768 HD Request # 21 | Completion time: 0s | 2021-04-09 12:18:24.768 HD Request # 21 | Intraday data download complete for F.US.MESM21. Unique request ID: 21 | 2021-04-09 12:18:24.768 Removing historical data download ID 21. | 2021-04-09 12:18:24.768 Real-time Intraday chart data file updates started for F.US.MESM21 | 2021-04-09 12:18:24.768 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM21.scid. Thread ID: 11916 | 2021-04-09 12:18:24.769 Intraday chart data file opened for F.US.MESM21 | 2021-04-09 12:18:24.769 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2021-04-09 12:18:24.769 Triggering next historical data download in queue. | 2021-04-09 12:18:24.769 No download requests in the queue to start downloads for. | 2021-04-09 12:18:24.769 SC DTC Data with Market Depth | Received logon response. | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Successfully connected. | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Trading is not supported. | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XBTM21-BMEX | 2021-04-09 12:18:25.202 SC DTC Data with Market Depth | Received security definition for symbol XBTM21-BMEX | 2021-04-09 12:18:25.400 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 443 | 2021-04-09 12:18:26.650 DTC Client socket (4) | Creating socket. | 2021-04-09 12:18:26.650 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-04-09 12:18:26.650 DTC Client socket (4) | Connecting to IP: 208.185.224.129. | 2021-04-09 12:18:26.650 SC Data - All Services | Network connection to server complete. | 2021-04-09 12:18:26.768 SC Data - All Services | Starting socket receive thread. | 2021-04-09 12:18:26.768 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-09 12:18:26.768 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:26.916 SC Data - All Services | Sending logon request message. | 2021-04-09 12:18:26.916 SC Data - All Services | Received logon response. | 2021-04-09 12:18:27.735 SC Data - All Services | Server Name: SC Realtime Server. | 2021-04-09 12:18:27.735 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-04-09 12:18:27.735 SC Data - All Services | Successfully connected. | 2021-04-09 12:18:27.735 SC Data - All Services | Trading is not supported. | 2021-04-09 12:18:27.735 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPM21 -> ESM21 | 2021-04-09 12:18:27.735 SC Data - All Services | Received security definition for symbol F.US.EPM21 | 2021-04-09 12:18:27.952 CQG WebAPI | Sending positions subscribe request. RequestID: 864960 | 2021-04-09 12:18:28.922 CQG WebAPI | Sending orders subscribe request. RequestID: 864961 | 2021-04-09 12:18:28.922 HD Request # 22 | Downloading Intraday chart data for F.US.DDM21 to the file F.US.DDM21.scid. Service: eurex | 2021-04-09 12:18:29.125 HD Request # 22 | Download start date-time: 2021-04-09 12:17:27.000000. File last date-time: 2021-04-09 12:17:27.000000 | 2021-04-09 12:18:29.126 HD Request # 22 | Using server: ds14.sierracharts.com port 10149 | 2021-04-09 12:18:29.126 Socket (6) | Creating socket. | 2021-04-09 12:18:29.126 Socket (6) | New receive buffer size: 5242880 | 2021-04-09 12:18:29.126 Socket (6) | Connecting to IP: 157.90.1.40. | 2021-04-09 12:18:29.126 HD Request # 22 | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:29.181 HD Request # 22 | Sending historical data logon request message. | 2021-04-09 12:18:29.181 HD Request # 22 | Requesting Intraday data. Start date-time: 2021-04-09 12:17:27. Record interval: 1. Symbol: FDAX202106_FUT_EUREX | 2021-04-09 12:18:29.216 HD Request # 22 | Decompressing data. | 2021-04-09 12:18:29.242 HD Request # 22 | Receiving Intraday data for F.US.DDM21 starting at 2021-04-09 12:17:27.009000 | 2021-04-09 12:18:29.244 Socket (6) | CloseSocket call. | 2021-04-09 12:18:29.244 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-04-09 12:18:29.244 Historical data download thread signaled to stop. | 2021-04-09 12:18:29.244 HD Request # 22 | Timestamp of first Intraday data file record written: 2021-04-09 12:17:27.009000 | 2021-04-09 12:18:29.244 HD Request # 22 | Received 18 records from 2021-04-09 12:17:27.009000 to 2021-04-09 12:18:26.372000 (59.4 seconds) and wrote 18 records for F.US.DDM21 | 2021-04-09 12:18:29.244 HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2021-04-09 10:18:26.372000 | 2021-04-09 12:18:29.245 HD Request # 22 | Completion time: 0s | 2021-04-09 12:18:29.245 HD Request # 22 | Intraday data download complete for F.US.DDM21. Unique request ID: 22 | 2021-04-09 12:18:29.245 Removing historical data download ID 22. | 2021-04-09 12:18:29.245 Real-time Intraday chart data file updates started for F.US.DDM21 | 2021-04-09 12:18:29.245 Opened cached Intraday file: C:\SierraChart\Data\F.US.DDM21.scid. Thread ID: 11916 | 2021-04-09 12:18:29.245 Intraday chart data file opened for F.US.DDM21 | 2021-04-09 12:18:29.245 HD Request # 22 | Enabling Intraday chart updating for symbol. | 2021-04-09 12:18:29.245 Triggering next historical data download in queue. | 2021-04-09 12:18:29.245 HD Request # 23 | Downloading Intraday chart data for F.US.FDXMM21 to the file F.US.FDXMM21.scid. Service: eurex | 2021-04-09 12:18:29.245 HD Request # 23 | Download start date-time: 2021-04-09 12:17:27.000000. File last date-time: 2021-04-09 12:17:27.000000 | 2021-04-09 12:18:29.246 HD Request # 23 | Using server: ds14.sierracharts.com port 10150 | 2021-04-09 12:18:29.246 Socket (7) | Creating socket. | 2021-04-09 12:18:29.246 Socket (7) | New receive buffer size: 5242880 | 2021-04-09 12:18:29.246 Socket (7) | Connecting to IP: 157.90.1.40. | 2021-04-09 12:18:29.246 Socket (6) | Socket gracefully closed by remote side. | 2021-04-09 12:18:29.267 Socket (6) | Closed. | 2021-04-09 12:18:29.267 HD Request # 23 | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:29.300 HD Request # 23 | Sending historical data logon request message. | 2021-04-09 12:18:29.300 HD Request # 23 | Requesting Intraday data. Start date-time: 2021-04-09 12:17:27. Record interval: 1. Symbol: FDXM202106_FUT_EUREX | 2021-04-09 12:18:29.335 HD Request # 23 | Decompressing data. | 2021-04-09 12:18:29.362 HD Request # 23 | Receiving Intraday data for F.US.FDXMM21 starting at 2021-04-09 12:17:27.009000 | 2021-04-09 12:18:29.363 Socket (7) | CloseSocket call. | 2021-04-09 12:18:29.363 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-04-09 12:18:29.363 Historical data download thread signaled to stop. | 2021-04-09 12:18:29.363 HD Request # 23 | Timestamp of first Intraday data file record written: 2021-04-09 12:17:27.009000 | 2021-04-09 12:18:29.363 HD Request # 23 | Received 16 records from 2021-04-09 12:17:27.009000 to 2021-04-09 12:18:25.590000 (58.6 seconds) and wrote 16 records for F.US.FDXMM21 | 2021-04-09 12:18:29.363 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2021-04-09 10:18:25.590000 | 2021-04-09 12:18:29.364 HD Request # 23 | Completion time: 0s | 2021-04-09 12:18:29.364 HD Request # 23 | Intraday data download complete for F.US.FDXMM21. Unique request ID: 23 | 2021-04-09 12:18:29.364 Removing historical data download ID 23. | 2021-04-09 12:18:29.364 Real-time Intraday chart data file updates started for F.US.FDXMM21 | 2021-04-09 12:18:29.364 Opened cached Intraday file: C:\SierraChart\Data\F.US.FDXMM21.scid. Thread ID: 11916 | 2021-04-09 12:18:29.364 Intraday chart data file opened for F.US.FDXMM21 | 2021-04-09 12:18:29.364 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2021-04-09 12:18:29.364 Triggering next historical data download in queue. | 2021-04-09 12:18:29.364 HD Request # 24 | Downloading Intraday chart data for F.US.DSXM21 to the file F.US.DSXM21.scid. Service: eurex | 2021-04-09 12:18:29.364 HD Request # 24 | Download start date-time: 2021-04-09 12:17:16.000000. File last date-time: 2021-04-09 12:17:16.000000 | 2021-04-09 12:18:29.365 HD Request # 24 | Using server: ds14.sierracharts.com port 10149 | 2021-04-09 12:18:29.365 Socket (6) | Creating socket. | 2021-04-09 12:18:29.365 Socket (6) | New receive buffer size: 5242880 | 2021-04-09 12:18:29.365 Socket (6) | Connecting to IP: 157.90.1.40. | 2021-04-09 12:18:29.365 Socket (7) | Socket gracefully closed by remote side. | 2021-04-09 12:18:29.387 Socket (7) | Closed. | 2021-04-09 12:18:29.387 HD Request # 24 | Setting DTC encoding to Binary VLS | 2021-04-09 12:18:29.416 HD Request # 24 | Sending historical data logon request message. | 2021-04-09 12:18:29.416 HD Request # 24 | Requesting Intraday data. Start date-time: 2021-04-09 12:17:16. Record interval: 1. Symbol: FESX202106_FUT_EUREX | 2021-04-09 12:18:29.437 HD Request # 24 | Decompressing data. | 2021-04-09 12:18:29.463 HD Request # 24 | Receiving Intraday data for F.US.DSXM21 starting at 2021-04-09 12:17:16.817000 | 2021-04-09 12:18:29.463 Socket (6) | CloseSocket call. | 2021-04-09 12:18:29.464 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-04-09 12:18:29.464 Historical data download thread signaled to stop. | 2021-04-09 12:18:29.464 HD Request # 24 | Timestamp of first Intraday data file record written: 2021-04-09 12:17:16.817000 | 2021-04-09 12:18:29.464 HD Request # 24 | Received 10 records from 2021-04-09 12:17:16.817000 to 2021-04-09 12:18:27.079000 (70.3 seconds) and wrote 10 records for F.US.DSXM21 | 2021-04-09 12:18:29.464 HD Request # 24 | Add time&sales data | Remembered last file record date-time: 2021-04-09 10:18:27.079000 | 2021-04-09 12:18:29.464 HD Request # 24 | Completion time: 0s | 2021-04-09 12:18:29.464 HD Request # 24 | Intraday data download complete for F.US.DSXM21. Unique request ID: 24 | 2021-04-09 12:18:29.465 Removing historical data download ID 24. | 2021-04-09 12:18:29.465 Real-time Intraday chart data file updates started for F.US.DSXM21 | 2021-04-09 12:18:29.465 Opened cached Intraday file: C:\SierraChart\Data\F.US.DSXM21.scid. Thread ID: 11916 | 2021-04-09 12:18:29.465 Intraday chart data file opened for F.US.DSXM21 | 2021-04-09 12:18:29.465 HD Request # 24 | Enabling Intraday chart updating for symbol. | 2021-04-09 12:18:29.465 Triggering next historical data download in queue. | 2021-04-09 12:18:29.465 No download requests in the queue to start downloads for. | 2021-04-09 12:18:29.465 Socket (6) | Socket gracefully closed by remote side. | 2021-04-09 12:18:29.487 Socket (6) | Closed. | 2021-04-09 12:18:29.487 |
| [2021-04-09 11:46:30] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also follow step 6 and disable Custom Symbol Settings Values. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-09 11:46:57
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