Support Board
Date/Time: Tue, 25 Feb 2025 10:05:07 +0000
Downloading Historical Intraday Data Error
View Count: 598
| [2021-04-08 19:29:41] |
| heffer1949 - Posts: 4 |
|
I just noticed for the 1st time today when loading up my charts, the following message: "Download Failed. Error downloading historical Intraday data for F.US.YMM21. Data for instrument F.US.YM (corresponding to ID 1) is not allowed." I also see this message on other markets as well (CL etc.). Any idea what is going on? Have not seen this message before at all. Thanks |
| [2021-04-08 19:33:31] |
| John - SC Support - Posts: 38150 |
|
You need to tell your broker about this, as it means that you are not authorized for the data from CQG. Refer to the following: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 18:52:56] |
| heffer1949 - Posts: 4 |
|
Ok. It is interesting that I have not had this issue at all and have been using Sierra Charts for months. When I started to notice this issue yesterday (April 8th), it happened to be the day that I had to renew my Sierra Charts monthly subscription. Would this issue have anything to do with that on your end? FYI - I have reached out to my broker but thought I would ask you the question above. Thanks |
| [2021-04-09 20:52:03] |
| John - SC Support - Posts: 38150 |
|
Would this issue have anything to do with that on your end?
No, this would definitely not be related to anything on our end. Just odd timing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: