Support Board
Date/Time: Tue, 25 Feb 2025 07:59:05 +0000
pas de connection
View Count: 537
| [2021-04-08 16:42:38] |
| User709473 - Posts: 3 |
|
Bonjour , le marché Eurex , le produit le FGBL le Bund . j'ai lu l'ensemble du dispositif de Sierra Chart , j'ai également eu un abonnement dans le passé avec Sierra Chart qui fonctionnait bien mais jamais ce type de problème . Cela fait 3 jours que cela ne fonctionne pas et j'ai payé 98 dollars !...... Si c'est pour me répondre il faut lire la documentation de Sierra Chart et débrouillez-vous ceci ne me semble pas une réponse correct . Soit vous réglez le problème de connexion de la plateforme Sierra Chart , ( la plateforme affiche un graphique statique ) Soit vous me faite un remboursement de 98 dollars le montant de mon abonnement . je ne vais pas perdre mon temps avec un site qui ne souhaite pas régler avec un client !.... votre comportement est inadmissible . cordialement |
| [2021-04-08 18:43:16] |
| John - SC Support - Posts: 38150 |
|
From Google Translate Hello ,
the Eurex market, the product the FGBL the Bund. I have read the entire Sierra Chart feature, I also had a subscription in the past with Sierra Chart which worked fine but never this type of problem. It's been 3 days since it didn't work and I paid 98 dollars! ...... If this is to answer me you have to read the documentation of Sierra Chart and manage this does not seem to me to be a correct answer. Either you solve the connection problem of the Sierra Chart platform, (the platform displays a static graph) Either you make me a refund of 98 dollars the amount of my subscription. I'm not going to waste my time with a site that doesn't want to settle with a client! .... your behavior is unacceptable. cordially The account from which you have made this post to the Support Board is NOT setup to receive the real-time data for the EUREX, nor has it ever been setup to receive real-time data of any kind from Sierra Chart. If you have a different account that you use with Sierra Chart, then we would need for you to login using that account and let us know. Otherwise, if you are interested in getting the EUREX data from us for the account from which you posted, then follow the instructions at this link: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_EUREX For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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