Support Board
Date/Time: Tue, 25 Feb 2025 08:02:39 +0000
Error downloading historical intraday data/ no night data
View Count: 573
| [2021-04-08 12:05:00] |
| User990586 - Posts: 3 |
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Hello, today sierra chart shows an error: Error downloading historical intraday data for F.US.DSXM21. Data for instrument ... is not allowed. Result 103 Num Quotes=0 My datafeed is CQG with AMP and EUREX via AMP. I am using sierra chart package 3 with no changes since yesterday. Today the histrocial intraday night-data are missing. I am receiving EUREX data (FESX and FDAX) as long as sierra chart is running. If I exit the plattform for e. g. 30min and start sierra again, the exit-time is missing, but current data are shown. With best regards, Detlef |
| [2021-04-08 13:59:59] |
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You need to contact your broker about this. Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Although this issue is affecting historical data only. However, the absolutely best solution is to use our Denali Exchange Data Feed for EUREX data: Denali Exchange Data Feed This has the very best EUREX data feed there is. Using this data feed will be required for EUREX data effective May 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 14:00:17
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| [2021-04-08 17:12:37] |
| User990586 - Posts: 3 |
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Thank you for the fast response. I have now Denali data feed for EUREX - but still missing historical intraday data from today. What can I do to load the missing intraday data from yesterday 18:00 MESZ to today 8:00? Regards, Detlef |
| [2021-04-08 19:01:15] |
| John - SC Support - Posts: 38150 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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