Support Board
Date/Time: Tue, 25 Feb 2025 07:59:19 +0000
no connection
View Count: 452
| [2021-04-08 00:30:00] |
| User317686 - Posts: 1 |
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for some reason sierra charts is having trouble connecting to Transact, which is where my data is coming from. this has been going on for a week now. I have even opened another account with you in an attempt to connect. Transact has said that everything is good on their end and see that I have an account with you so can not inform me to why it is not connecting. The message I am receiving is-connection error message from service: Transact WS / Accouint logon error -1(-1). Please advise.
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| [2021-04-08 13:47:20] |
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Transact WS / Accouint logon error -1(-1). Please advise. This error is not within our control at all. It is very frustrating for users and for us. You really need to contact Transact support to help you with this. If you are not getting the help you need from them we recommend switching to a different supported service. They are listed here: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 13:48:06
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