Support Board
Date/Time: Tue, 25 Feb 2025 08:24:45 +0000
missing data
View Count: 594
| [2021-04-07 16:30:48] |
| User246553 - Posts: 33 |
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Hello, today i had missing data for 25 minutes for several assets. i tried to "delete and download data" and "edit/download data - intraday chart" and "download current version", but still the result is the same. What could be done to solve this issue? Furthermore, "waiting to download historical data" appears for an unusually long time. here is the image http://www.sierrachart.com/image.php?Image=1617774813713.png
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| [2021-04-07 17:42:29] |
| John - SC Support - Posts: 38150 |
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If you have already tried to redownload the data, then you would need to ask TransAct about their data. We recommend using the Denali Exchange Data Feed instead. Refer to the information here: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 18:49:39] |
| User246553 - Posts: 33 |
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ok, thx, but their support recently does not reply. Do you know whats happening with them, are they closing down? In the setup instructions there are many introducing brokers provided. But do you know who has the lowest deposit amount? For transact i use micro account and deposit was 1000$, but in the past, i know (if not mistaken) with AMP it was possible to have 200$ account and to have working sierra charts, is that still possible? I trade FX, but im interested in sierra charts and futures volume. |
| [2021-04-07 19:06:07] |
| John - SC Support - Posts: 38150 |
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We do not keep track of the account minimums with the brokers. Other user's would have to give you that information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 02:16:01] |
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There was a problem we had today, with historical data for Transact and this has been resolved. This was an issue on the Sierra Chart side. Not with Transact. Follow the instructions here for any missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Let us know if you still have an issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 02:29:46
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