Support Board
Date/Time: Tue, 25 Feb 2025 07:01:24 +0000
Data no longer updating
View Count: 454
| [2021-04-06 13:21:01] |
| User259698 - Posts: 3 |
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I purchased a new computer, and downloaded/installed Sierra Chart. I built a new chartbook, and I am now receiving messages (for ES and NQ) that "Symbol is unknown. Already subscribed to symbol. New subscription rejected". My data is not being updated. Please advise. |
| [2021-04-06 13:51:13] |
| John - SC Support - Posts: 38150 |
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Those messages tell us that you have a mix of "old" and "new" symbols. We updated the symbols we use for the Sierra Chart related services. Open your Chartbook and select Edit >> Translate Symbols to Current Service to get all the symbols updated to the "new" versions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 14:02:53] |
| User259698 - Posts: 3 |
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Excellent - thanks for the help!
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