Support Board
Date/Time: Tue, 25 Feb 2025 08:39:12 +0000
Cannot perform a live trade with new Denali setup
View Count: 537
| [2021-04-05 19:32:07] |
| User835083 - Posts: 4 |
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I have configured everything I need to trade using the Denali package setup provided. If I try to do a trade, even though my datafeed is hooked up and working, even though I have deselected Trade Simulation "on" for both the dropdown menu AND the DOM, the dom immediately reverts to SIM no matter what I do. This is the window contents that displayed when I opened the dom with live trading selected. It immediately turned blue and reverted to SIM. TradeActivity files query time: 0.036227 seconds. Entries: 2. Current queries: 12 | 2021-04-05 12:30:05.801 TradeActivity files query time: 0.039238 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:05.841 TradeActivity files query time: 0.036041 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:05.877 TradeActivity files query time: 0.035881 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:05.913 TradeActivity files query time: 0.041168 seconds. Entries: 2. Current queries: 12 | 2021-04-05 12:30:07.607 TradeActivity files query time: 0.036881 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:07.644 TradeActivity files query time: 0.037552 seconds. Entries: 2. Current queries: 11 | 2021-04-05 12:30:07.681 TradeActivity files query time: 0.036272 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:07.718 TradeActivity files query time: 0.037116 seconds. Entries: 2. Current queries: 11 | 2021-04-05 12:30:07.755 TradeActivity files query time: 0.036529 seconds. Entries: 2. Current queries: 11 | 2021-04-05 12:30:07.791 TradeActivity files query time: 0.036849 seconds. Entries: 2. Current queries: 10 | 2021-04-05 12:30:07.828 TradeActivity files query time: 0.036785 seconds. Entries: 2. Current queries: 9 | 2021-04-05 12:30:07.865 TradeActivity files query time: 0.040289 seconds. Entries: 0. Current queries: 9 | 2021-04-05 12:30:07.905 TradeActivity files query time: 0.038927 seconds. Entries: 0. Current queries: 12 | 2021-04-05 12:30:07.944 TradeActivity files query time: 0.038000 seconds. Entries: 2. Current queries: 12 | 2021-04-05 12:30:07.982 TradeActivity files query time: 0.036584 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.019 TradeActivity files query time: 0.036175 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.055 TradeActivity files query time: 0.035260 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.090 TradeActivity files query time: 0.035311 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.126 TradeActivity files query time: 0.035623 seconds. Entries: 2. Current queries: 11 | 2021-04-05 12:30:08.161 TradeActivity files query time: 0.035396 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.197 TradeActivity files query time: 0.035868 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.233 TradeActivity files query time: 0.035366 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.268 TradeActivity files query time: 0.035390 seconds. Entries: 2. Current queries: 11 | 2021-04-05 12:30:08.303 TradeActivity files query time: 0.035358 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.339 TradeActivity files query time: 0.035746 seconds. Entries: 0. Current queries: 11 | 2021-04-05 12:30:08.375 |
| [2021-04-05 20:11:41] |
| John - SC Support - Posts: 38150 |
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You are not connected to your trading account. What trading service does your broker have you setup to use?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 14:18:25] |
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Follow the instructions here to use CQG. Most likely that is the service your broker has set you up to use: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-08 14:18:31
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