Support Board
Date/Time: Tue, 25 Feb 2025 08:40:19 +0000
Data feed connectivity problem
View Count: 633
| [2021-04-05 16:31:31] |
| User989074 - Posts: 5 |
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I am connected after paying but two windows pop up on the chart. An orange window stating the symbol is unknown and a red window that states Download Failed. Error downloading historical intraday data for F.US.EPM21. I tried translating the symbol but price isn't moving. I don't have any data feed. Kind regards, |
| [2021-04-05 17:27:07] |
| John - SC Support - Posts: 38150 |
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You do not have any exchanges currently active on your Denali Exchange Data Feed. Your previous selection expired on March 31, 2021. You can add funds to your account on this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then you can reactivate the exchange by going to the following page and scrolling to the bottom and selecting the button for Reactivate Exchange. https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 14:54:32] |
| User316845 - Posts: 6 |
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Jhon, My name is Antonio S. Lopez AC135281 and i am starting to make sense why the $211 i deposited are now showing. My account has been associated to a different person. I was sent a link from you guys to activate my Denali data feed when I saw someone else's name and information in my account. i believe there is another person by the name of Vincenzo Viviani, from Canada who is associated with my account AC135281. Might also be the case you are confusing me with a different user to whom and through your link i have deposited $211 into sierra assuming it was my account. Can you guys fix this issue for me, please? Kind regards, Antonio S. Lopez |
| [2021-04-07 16:17:09] |
| User316845 - Posts: 6 |
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Good morning Jhon, I am very worried at this point. If you could please be so king as to inform me of what is going on or where we are in regards to solving this matter it would give me some piece of mind. Kind regards and have a nice day, Antonio S. López |
| [2021-04-07 16:22:44] |
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First thing we need you to do is to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 17:07:49] |
| User316845 - Posts: 6 |
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So you want me to come ole te the agreements with the other person’s name fist? Vincenzo Viviani? Regards Antonio S. López |
| [2021-04-07 17:09:37] |
| User316845 - Posts: 6 |
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So you want me to complete the agreements with the other person’s name in the agreement first? Vincenzo Viviani? Shouldn’t I change my name in the agreement first yet I can’t erase the user316845? Regards Antonio S. López |
| [2021-04-07 17:50:19] |
| John - SC Support - Posts: 38150 |
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We will try to give you a call.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 18:11:40] |
| John - SC Support - Posts: 38150 |
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We have taken care of moving the funds to the appropriate account. Make sure you login to the Sierra Chart software using the account we discussed on the phone. Also, ensure that when you go to the Sierra Chart website that you are logging in using the same account that you log into your Sierra Chart software. Make sure your browser is not auto-filling any incorrect information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 05:12:03] |
| User316845 - Posts: 6 |
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Yes sir. Thank you for your help in this matter. Kind regards, Antonio S. López |
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