Support Board
Date/Time: Mon, 25 Nov 2024 18:23:17 +0000
SC Forex Data issue
View Count: 1237
| [2014-03-05 22:11:28] |
| AndyL - Posts: 119 |
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Since a few days (or maybe even longer) it takes significantly longer to open all my charts. It used to be rather quick - now i get "Waiting to Download Historical Data.." displayed in the charts for minutes. Also it appears to lose connectivity more often than earlier - although i am not 100% that the problem is not my ISP. It used to be rock solid tho. Did you change something on the servers, or is there a setting i can change locally? I am using the latest build (1102). Regards, Andy |
| [2014-03-05 22:26:53] |
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What do you have the Global Settings >> Data/Trade Service Settings>>Intraday Data Storage Time Unit set to? Nothing has changed on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 22:27:52] |
| AndyL - Posts: 119 |
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1 Tick. Although i didn't change that in ages.
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| [2014-03-05 23:13:14] |
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If you do not need 1 Tick we recommend making it 1 or 2 seconds. Let us know if you see any improvement with that setting or if the historical data downloads are still slow tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-05 23:13:48
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| [2014-03-05 23:53:11] |
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Also have a look at this help topic: https://www.sierrachart.com/index.php?l=doc/helpdetails41.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-06 11:09:05] |
| AndyL - Posts: 119 |
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I just closed and opened SC, and the process was as quick as it used to be(without changing any settings). Will keep an eye on it.
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