Support Board
Date/Time: Tue, 25 Feb 2025 04:35:42 +0000
Slama1 Account - Receipt for Last Service Charge
View Count: 520
| [2021-04-02 00:34:26] |
| User646278 - Posts: 4 |
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Dear Support, As you can clearly see from the receipt below, only ten business days have expired since I last renewed my Sierra Chart platform. Hence, I should be able to trade for at least another twenty from what I gather. It doesn't make sense that I'd have to pay to renew my account after only ten days of useage. So I would appreciate it if you wouldn't charge me again until the end of April. Around April 29 would equal another twenty business days. NOTE RECIEPT for last payment below. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2021-03-19 15:09:13 UTC Account Name: Slama1 Name: John Lama Amount Paid: 50.00 USD Payment Processor: Stripe Transaction/Order ID: cs_live_a1oS9QYYfjsD4q8Y4ZaTwqu8BnbQNtJhUHYgcPSCtoSPBJiz5DyqajZywf Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! |
| [2021-04-02 01:07:01] |
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At this time there is 80 USD of credit on your Sierra Chart account. That credit will not do anything until you activate a Service Package here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices You need to complete this step. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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