Support Board
Date/Time: Tue, 25 Feb 2025 04:13:25 +0000
TPO is missing
View Count: 613
| [2021-04-01 07:36:40] |
| User675175 - Posts: 1 |
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After following the instructions we got from Infinity about billing and downloading "Download Current Version", we can NOT get study of "TPO Profile Chart" on one of the account we have with you. We had Chartbook included TPO Profile and we used it over the years. Now, after the changes made we don't get data for TPO chart. Created a new chart and tried to add TPO Profile on chart, but did not see profile or price. Any suggestion and help greatly appreciated. Thank you. Date Time Of Last Edit: 2021-04-01 21:41:50
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| [2021-04-01 14:52:15] |
| John - SC Support - Posts: 38150 |
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We see that the account associated with Keith Decker is on Package 10. That package does not allow support for the TPO Profiles. You would need to be on Package 11. Refer to the following: Description of Service Packages and Pricing: Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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