Support Board
Date/Time: Tue, 25 Feb 2025 01:05:52 +0000
Platform is not connecting to download data
View Count: 469
| [2021-03-31 04:20:45] |
| User341752 - Posts: 26 |
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Hello, I'm not getting any download connection and the charts are stalling. I am up-to-date with the payments and downloaded the latest version so I'm not understanding why this is happening. I'm using Sierra Chart for Forex trading, I have it set to "SC Data - All Services" and its been fine until now. Looking forward to your response! Thanks |
| [2021-03-31 11:55:58] |
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Open one of the charts. Tell us the symbol of that chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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