Support Board
Date/Time: Mon, 25 Nov 2024 18:56:17 +0000
Market Stats
View Count: 1799
| [2014-03-05 14:45:50] |
| dennismed - Posts: 62 |
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I have been using Market stats $NVLF and $NSHF, they no longer work. I tried to use the newer symbols such as ADR-SP and NTCK-SP in doing this I get non-support message. I trade futures so my data feed is from OpenECry I do need the market stats while trading what do I need to do to receive this information. Thank You
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| [2014-03-05 16:55:06] |
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To solve this problem you need to update Sierra Chart by following these instructions: http://www.sierrachart.com/index.php?l=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 16:59:09] |
| dennismed - Posts: 62 |
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I have tried that, when I do the EOC data feed changes from Open E Cry to Open E CRY fix/Fast which will not connect to the servers.
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| [2014-03-05 17:20:49] |
| dennismed - Posts: 62 |
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http://screencast.com/t/xn6gCdSQ another snapshot different symbol from the SC statics list
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| [2014-03-05 17:22:47] |
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We can give you an idea of why you cannot connect to OEC and provide instructions on what to do in that case. So after updating Sierra Chart to the current version, provide us a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log You probably will want to do this after the market closes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 17:34:04] |
| dennismed - Posts: 62 |
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I will do so after the market close Thank you for your help
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| [2014-03-05 17:38:25] |
| dennismed - Posts: 62 |
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Software version: 1070 | 2014-03-05 11:47:06 Usage end date: 2014-04-10 | 2014-03-05 11:47:06 Enabled for: Sierra Chart Historical Data Service. | 2014-03-05 11:47:06 Received 0 data feed usernames. | 2014-03-05 11:47:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-05 11:47:06 Active service: Open E Cry | 2014-03-05 11:47:06 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-05 11:47:06 2014-03-05 11:47:06 Local computer clock time | 2014-03-05 11:47:06 2014-03-05 16:47:06 GMT time | 2014-03-05 11:47:06 2014-03-05 11:47:06 Time zone adjusted time | 2014-03-05 11:47:06 Time difference to server time: 4 seconds. | 2014-03-05 11:47:06 Program path: C:\SierraChart\ | 2014-03-05 11:47:06 Data Files path: C:\SierraChart\Data\ | 2014-03-05 11:47:06 OS Version Number: 6.1 | 2014-03-05 11:47:06 Checking for new symbol settings for oec | 2014-03-05 11:47:06 Requesting symbol settings for oec. Overwrite = on. | 2014-03-05 11:47:07 Request for symbol settings completed. | 2014-03-05 11:47:09 Processed received symbol settings | 2014-03-05 11:47:09 Connecting to Open E Cry server: prod.openecry.com:9200... | 2014-03-05 11:47:13 Open E Cry: Connected. | 2014-03-05 11:47:27 Open E Cry - Starting real-time market data updates for: ESH4 | 2014-03-05 11:47:36 Open E Cry tick subscription ID: 2 | 2014-03-05 11:47:36 HD Request # 2 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-05 11:47:36 HD Request # 2 - Download start Date-Time: 2014-03-05 11:28:40.0 | 2014-03-05 11:47:36 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-03-05 11:47:36 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-05 11:47:36 The network socket is connected. | 2014-03-05 11:47:36 HD Request # 2 - Sending historical data logon request message. | 2014-03-05 11:47:36 Open E Cry - Starting real-time market data updates for: NISS-NYSE | 2014-03-05 11:47:36 Symbol Error - NISS-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:47:36 HD Request # 3 - Downloading Historical Daily chart data for NISS-NYSE. Starting date: 2014-03-04. Service: oec | 2014-03-05 11:47:36 HD Request # 3 - Requesting historical Daily data for NISS-NYSE starting at 2014-03-03 | 2014-03-05 11:47:36 HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 11:47:36 HD Request # 2 - Decompressing data. | 2014-03-05 11:47:36 Open E Cry - Starting real-time market data updates for: FDAXH4 | 2014-03-05 11:47:36 HD Request # 3 - Received 0 records and wrote 0 records for NISS-NYSE | 2014-03-05 11:47:37 HD Request # 3 - Daily download COMPLETE for NISS-NYSE | 2014-03-05 11:47:37 HD Request # 2 - Receiving Intraday data for ESH4 starting at 2014-03-05 11:28:40 | 2014-03-05 11:47:37 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-05 11:28:43 | 2014-03-05 11:47:37 HD Request # 4 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-03-04. Service: oec | 2014-03-05 11:47:37 HD Request # 4 - Requesting historical Daily data for ESH14 starting at 2014-03-03 | 2014-03-05 11:47:37 Open E Cry - Starting real-time market data updates for: NVOL-NYSE | 2014-03-05 11:47:37 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:47:37 Open E Cry tick subscription ID: 4 | 2014-03-05 11:47:37 HD Request # 4 - Receiving historical Daily data for ESH14 starting at 2014-03-03 | 2014-03-05 11:47:37 Writing historical Daily data for ESH14 to the file ESH14.dly | 2014-03-05 11:47:37 HD Request # 4 - Received 3 records from 2014-03-03 00:00:00 to 2014-03-05 00:00:00 (3.0 days) and wrote 2 records for ESH14 | 2014-03-05 11:47:37 HD Request # 4 - Daily download COMPLETE for ESH14 | 2014-03-05 11:47:37 HD Request # 5 - Downloading Historical Daily chart data for NVOL-NYSE. Starting date: 2014-03-04. Service: oec | 2014-03-05 11:47:37 HD Request # 5 - Requesting historical Daily data for NVOL-NYSE starting at 2014-03-03 | 2014-03-05 11:47:37 Requesting market depth updates for: ESH4 if supported. | 2014-03-05 11:47:37 Requesting market depth updates for: NVOL-NYSE if supported. | 2014-03-05 11:47:37 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:47:37 The network socket for historical data has been closed. | 2014-03-05 11:47:37 HD Request # 2 - Received 15046 records from 2014-03-05 11:28:40 to 2014-03-05 11:47:32 (18.9 minutes) and wrote 15041 records for ESH4 | 2014-03-05 11:47:37 Added 1 Time and Sales records to Intraday data file for ESH4 after download. | 2014-03-05 11:47:37 HD Request # 2 - Intraday download COMPLETE for ESH4 | 2014-03-05 11:47:37 Real-time Intraday chart data file updates started for ESH4 | 2014-03-05 11:47:37 HD Request # 6 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-05 11:47:37 HD Request # 6 - Download start Date-Time: 2014-03-05 11:28:40.0 | 2014-03-05 11:47:37 HD Request # 6 - Using server: ds3.sierracharts.com port 10149 | 2014-03-05 11:47:37 HD Request # 5 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 11:47:37 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-05 11:47:37 HD Request # 5 - Daily download COMPLETE for NVOL-NYSE | 2014-03-05 11:47:37 The network socket is connected. | 2014-03-05 11:47:37 HD Request # 6 - Sending historical data logon request message. | 2014-03-05 11:47:37 HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 11:47:37 HD Request # 6 - Decompressing data. | 2014-03-05 11:47:37 HD Request # 6 - Receiving Intraday data for FDAXH4 starting at 2014-03-05 11:28:40 | 2014-03-05 11:47:37 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-05 11:28:43 | 2014-03-05 11:47:37 The network socket for historical data has been closed. | 2014-03-05 11:47:38 HD Request # 6 - Received 2529 records from 2014-03-05 11:28:40 to 2014-03-05 11:47:33 (18.9 minutes) and wrote 2528 records for FDAXH4 | 2014-03-05 11:47:38 HD Request # 6 - Intraday download COMPLETE for FDAXH4 | 2014-03-05 11:47:38 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-05 11:47:38 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-SP.dly | 2014-03-05 11:50:13 Open E Cry - Starting real-time market data updates for: NVOL-SP | 2014-03-05 11:50:13 Symbol Error - NVOL-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:50:13 HD Request # 7 - Downloading Historical Daily chart data for NVOL-SP. Starting date: 1964-03-05. Service: oec | 2014-03-05 11:50:13 HD Request # 7 - Requesting historical Daily data for NVOL-SP starting at 1964-03-04 | 2014-03-05 11:50:13 HD Request # 7 - Received 0 records and wrote 0 records for NVOL-SP | 2014-03-05 11:50:13 HD Request # 7 - Daily download COMPLETE for NVOL-SP | 2014-03-05 11:50:13 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-SP.dly | 2014-03-05 11:50:13 Unsubscribed from market depth data for NVOL-NYSE | 2014-03-05 11:50:17 Did not find the OEC contract for the symbol NVOL-NYSE when unsubscribing from the DOM data. | 2014-03-05 11:50:17 Requesting market depth updates for: NVOL-SP if supported. | 2014-03-05 11:50:17 Symbol Error - NVOL-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:50:17 Unsubscribed from market depth data for NVOL-SP | 2014-03-05 11:50:42 Did not find the OEC contract for the symbol NVOL-SP when unsubscribing from the DOM data. | 2014-03-05 11:50:42 Requesting market depth updates for: NVOL-NYSE if supported. | 2014-03-05 11:50:42 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:50:42 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-NYSE.scid | 2014-03-05 11:51:06 HD Request # 8 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 11:51:07 Compressing file: C:\SierraChart\Data\NVOL-NYSE.temp.scid. This may take a while... | 2014-03-05 11:51:07 HD Request # 8 - Download start Date-Time: 00:00:00.0 | 2014-03-05 11:51:07 HD Request # 8 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 11:51:07 HD Request # 8 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 11:51:07 HD Request # 8 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 11:51:07 HD Request # 9 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 11:51:07 HD Request # 9 - Download start Date-Time: 00:00:00.0 | 2014-03-05 11:51:07 HD Request # 9 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 11:51:07 HD Request # 9 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 11:51:07 HD Request # 9 - Copying downloaded Intraday chart data from NVOL-NYSE.temp.scid to NVOL-NYSE.scid | 2014-03-05 11:51:07 Compressing file: C:\SierraChart\Data\NVOL-NYSE.scid. This may take a while... | 2014-03-05 11:51:07 Reloading all charts with filename: NVOL-NYSE.scid | 2014-03-05 11:51:07 HD Request # 9 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 11:51:07 Real-time Intraday chart data file updates started for NVOL-NYSE | 2014-03-05 11:51:07 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-NYSE.scid | 2014-03-05 11:51:07 Failed to login to Open E Cry. Reason: (2) UserAlreadyConnected | 2014-03-05 11:54:56 Connection to the external service has been lost. | 2014-03-05 11:54:56 Disconnected from Open E Cry. | 2014-03-05 11:54:56 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-05 11:54:56 Connecting to Open E Cry server: prod.openecry.com:9200... | 2014-03-05 11:55:01 Open E Cry: Connected. | 2014-03-05 11:55:02 Open E Cry - Starting real-time market data updates for: NVOL-NYSE | 2014-03-05 11:55:02 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:55:02 HD Request # 10 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 11:55:02 Compressing file: C:\SierraChart\Data\NVOL-NYSE.temp.scid. This may take a while... | 2014-03-05 11:55:02 HD Request # 10 - Download start Date-Time: 00:00:00.0 | 2014-03-05 11:55:02 HD Request # 10 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 11:55:02 HD Request # 10 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 11:55:02 HD Request # 10 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 11:55:02 HD Request # 11 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 11:55:02 HD Request # 11 - Download start Date-Time: 00:00:00.0 | 2014-03-05 11:55:02 HD Request # 11 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 11:55:02 HD Request # 11 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 11:55:02 HD Request # 11 - Copying downloaded Intraday chart data from NVOL-NYSE.temp.scid to NVOL-NYSE.scid | 2014-03-05 11:55:02 Reloading all charts with filename: NVOL-NYSE.scid | 2014-03-05 11:55:02 HD Request # 11 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 11:55:02 Real-time Intraday chart data file updates started for NVOL-NYSE | 2014-03-05 11:55:02 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-NYSE.scid | 2014-03-05 11:55:02 Open E Cry - Starting real-time market data updates for: ESH4 | 2014-03-05 11:55:02 Open E Cry tick subscription ID: 7 | 2014-03-05 11:55:02 HD Request # 12 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-05 11:55:02 HD Request # 12 - Download start Date-Time: 2014-03-05 11:54:51.0 | 2014-03-05 11:55:02 HD Request # 12 - Using server: ds4.sierracharts.com port 10149 | 2014-03-05 11:55:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-05 11:55:02 Open E Cry - Starting real-time market data updates for: NISS-NYSE | 2014-03-05 11:55:02 Symbol Error - NISS-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:55:02 Open E Cry - Starting real-time market data updates for: FDAXH4 | 2014-03-05 11:55:02 The network socket is connected. | 2014-03-05 11:55:02 HD Request # 12 - Sending historical data logon request message. | 2014-03-05 11:55:02 Open E Cry tick subscription ID: 9 | 2014-03-05 11:55:02 HD Request # 12 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 11:55:03 HD Request # 12 - Decompressing data. | 2014-03-05 11:55:03 HD Request # 12 - Receiving Intraday data for ESH4 starting at 2014-03-05 11:54:51 | 2014-03-05 11:55:03 HD Request # 12 - Timestamp of first Intraday data file record written: 2014-03-05 11:54:53 | 2014-03-05 11:55:03 The network socket for historical data has been closed. | 2014-03-05 11:55:03 HD Request # 12 - Received 195 records from 2014-03-05 11:54:51 to 2014-03-05 11:54:58 (7.0 seconds) and wrote 116 records for ESH4 | 2014-03-05 11:55:03 HD Request # 12 - Intraday download COMPLETE for ESH4 | 2014-03-05 11:55:03 Real-time Intraday chart data file updates started for ESH4 | 2014-03-05 11:55:03 HD Request # 13 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-05 11:55:03 HD Request # 13 - Download start Date-Time: 2014-03-05 11:54:51.0 | 2014-03-05 11:55:03 HD Request # 13 - Using server: ds5.sierracharts.com port 10149 | 2014-03-05 11:55:03 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-03-05 11:55:03 The network socket is connected. | 2014-03-05 11:55:03 HD Request # 13 - Sending historical data logon request message. | 2014-03-05 11:55:03 HD Request # 13 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 11:55:03 HD Request # 13 - Decompressing data. | 2014-03-05 11:55:03 HD Request # 13 - Receiving Intraday data for FDAXH4 starting at 2014-03-05 11:54:51 | 2014-03-05 11:55:03 HD Request # 13 - Timestamp of first Intraday data file record written: 2014-03-05 11:54:54 | 2014-03-05 11:55:03 The network socket for historical data has been closed. | 2014-03-05 11:55:03 HD Request # 13 - Received 4 records from 2014-03-05 11:54:51 to 2014-03-05 11:54:56 (5.0 seconds) and wrote 3 records for FDAXH4 | 2014-03-05 11:55:03 HD Request # 13 - Intraday download COMPLETE for FDAXH4 | 2014-03-05 11:55:03 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-05 11:55:03 Requesting market depth updates for: ESH4 if supported. | 2014-03-05 11:55:07 Requesting market depth updates for: NVOL-NYSE if supported. | 2014-03-05 11:55:07 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 11:55:07 Failed to login to Open E Cry. Reason: (2) UserAlreadyConnected | 2014-03-05 12:10:56 Connection to the external service has been lost. | 2014-03-05 12:10:56 Disconnected from Open E Cry. | 2014-03-05 12:10:56 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-05 12:10:56 Connecting to Open E Cry server: prod.openecry.com:9200... | 2014-03-05 12:11:01 Open E Cry: Connected. | 2014-03-05 12:11:02 Open E Cry - Starting real-time market data updates for: ESH4 | 2014-03-05 12:11:02 Open E Cry tick subscription ID: 12 | 2014-03-05 12:11:02 HD Request # 14 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-05 12:11:02 HD Request # 14 - Download start Date-Time: 2014-03-05 12:10:52.0 | 2014-03-05 12:11:02 HD Request # 14 - Using server: ds3.sierracharts.com port 10149 | 2014-03-05 12:11:02 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-05 12:11:02 The network socket is connected. | 2014-03-05 12:11:02 HD Request # 14 - Sending historical data logon request message. | 2014-03-05 12:11:02 HD Request # 14 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 12:11:02 Open E Cry - Starting real-time market data updates for: NISS-NYSE | 2014-03-05 12:11:02 Symbol Error - NISS-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:11:02 HD Request # 14 - Decompressing data. | 2014-03-05 12:11:02 HD Request # 14 - Receiving Intraday data for ESH4 starting at 2014-03-05 12:10:52 | 2014-03-05 12:11:02 HD Request # 14 - Timestamp of first Intraday data file record written: 2014-03-05 12:10:53 | 2014-03-05 12:11:02 The network socket for historical data has been closed. | 2014-03-05 12:11:02 HD Request # 14 - Received 235 records from 2014-03-05 12:10:52 to 2014-03-05 12:10:58 (6.0 seconds) and wrote 234 records for ESH4 | 2014-03-05 12:11:02 HD Request # 14 - Intraday download COMPLETE for ESH4 | 2014-03-05 12:11:02 Real-time Intraday chart data file updates started for ESH4 | 2014-03-05 12:11:02 Open E Cry - Starting real-time market data updates for: FDAXH4 | 2014-03-05 12:11:02 HD Request # 15 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-05 12:11:02 HD Request # 15 - Download start Date-Time: 2014-03-05 12:10:51.0 | 2014-03-05 12:11:02 HD Request # 15 - Using server: ds4.sierracharts.com port 10149 | 2014-03-05 12:11:02 Open E Cry - Starting real-time market data updates for: NVOL-NYSE | 2014-03-05 12:11:02 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:11:02 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-05 12:11:02 HD Request # 16 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 12:11:02 Compressing file: C:\SierraChart\Data\NVOL-NYSE.temp.scid. This may take a while... | 2014-03-05 12:11:02 HD Request # 16 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:11:02 HD Request # 16 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 12:11:02 HD Request # 16 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 12:11:02 HD Request # 16 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 12:11:02 HD Request # 17 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 12:11:02 HD Request # 17 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:11:02 HD Request # 17 - Error downloading historical Intraday data for NVOL-NYSE. The symbol is unknown to the server. | 2014-03-05 12:11:02 HD Request # 17 - Received 0 records and wrote 0 records for NVOL-NYSE | 2014-03-05 12:11:02 HD Request # 17 - Copying downloaded Intraday chart data from NVOL-NYSE.temp.scid to NVOL-NYSE.scid | 2014-03-05 12:11:02 Reloading all charts with filename: NVOL-NYSE.scid | 2014-03-05 12:11:02 HD Request # 17 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 12:11:02 Real-time Intraday chart data file updates started for NVOL-NYSE | 2014-03-05 12:11:02 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-NYSE.scid | 2014-03-05 12:11:02 Open E Cry tick subscription ID: 14 | 2014-03-05 12:11:02 The network socket is connected. | 2014-03-05 12:11:02 HD Request # 15 - Sending historical data logon request message. | 2014-03-05 12:11:02 HD Request # 15 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-03-05 12:11:03 HD Request # 15 - Decompressing data. | 2014-03-05 12:11:03 HD Request # 15 - Receiving Intraday data for FDAXH4 starting at 2014-03-05 12:10:51 | 2014-03-05 12:11:03 HD Request # 15 - Timestamp of first Intraday data file record written: 2014-03-05 12:10:52 | 2014-03-05 12:11:03 The network socket for historical data has been closed. | 2014-03-05 12:11:03 HD Request # 15 - Received 17 records from 2014-03-05 12:10:51 to 2014-03-05 12:10:58 (7.0 seconds) and wrote 15 records for FDAXH4 | 2014-03-05 12:11:03 HD Request # 15 - Intraday download COMPLETE for FDAXH4 | 2014-03-05 12:11:03 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-05 12:11:03 Requesting market depth updates for: ESH4 if supported. | 2014-03-05 12:11:07 Requesting market depth updates for: NVOL-NYSE if supported. | 2014-03-05 12:11:07 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:11:07 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ADR-SP.scid | 2014-03-05 12:16:25 Open E Cry - Starting real-time market data updates for: ADR-SP | 2014-03-05 12:16:26 Symbol Error - ADR-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:16:26 HD Request # 18 - Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: oec | 2014-03-05 12:16:26 Compressing file: C:\SierraChart\Data\ADR-SP.temp.scid. This may take a while... | 2014-03-05 12:16:26 HD Request # 18 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:16:26 HD Request # 18 - Error downloading historical Intraday data for ADR-SP. The symbol is unknown to the server. | 2014-03-05 12:16:26 HD Request # 18 - Received 0 records and wrote 0 records for ADR-SP | 2014-03-05 12:16:26 HD Request # 18 - Intraday download COMPLETE for ADR-SP | 2014-03-05 12:16:26 HD Request # 19 - Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: oec | 2014-03-05 12:16:26 HD Request # 19 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:16:26 HD Request # 19 - Error downloading historical Intraday data for ADR-SP. The symbol is unknown to the server. | 2014-03-05 12:16:26 HD Request # 19 - Received 0 records and wrote 0 records for ADR-SP | 2014-03-05 12:16:26 HD Request # 19 - Copying downloaded Intraday chart data from ADR-SP.temp.scid to ADR-SP.scid | 2014-03-05 12:16:26 Reloading all charts with filename: ADR-SP.scid | 2014-03-05 12:16:26 HD Request # 19 - Intraday download COMPLETE for ADR-SP | 2014-03-05 12:16:26 Real-time Intraday chart data file updates started for ADR-SP | 2014-03-05 12:16:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ADR-SP.scid | 2014-03-05 12:16:26 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ISS-SP.scid | 2014-03-05 12:17:39 Open E Cry - Starting real-time market data updates for: ISS-SP | 2014-03-05 12:17:39 Symbol Error - ISS-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:17:39 HD Request # 20 - Downloading Intraday chart data for ISS-SP to the file ISS-SP.scid. Service: oec | 2014-03-05 12:17:39 Compressing file: C:\SierraChart\Data\ISS-SP.temp.scid. This may take a while... | 2014-03-05 12:17:39 HD Request # 20 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:17:39 HD Request # 20 - Error downloading historical Intraday data for ISS-SP. The symbol is unknown to the server. | 2014-03-05 12:17:39 HD Request # 20 - Received 0 records and wrote 0 records for ISS-SP | 2014-03-05 12:17:39 HD Request # 20 - Intraday download COMPLETE for ISS-SP | 2014-03-05 12:17:39 HD Request # 21 - Downloading Intraday chart data for ISS-SP to the file ISS-SP.scid. Service: oec | 2014-03-05 12:17:39 HD Request # 21 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:17:39 HD Request # 21 - Error downloading historical Intraday data for ISS-SP. The symbol is unknown to the server. | 2014-03-05 12:17:39 HD Request # 21 - Received 0 records and wrote 0 records for ISS-SP | 2014-03-05 12:17:39 HD Request # 21 - Copying downloaded Intraday chart data from ISS-SP.temp.scid to ISS-SP.scid | 2014-03-05 12:17:39 Compressing file: C:\SierraChart\Data\ISS-SP.scid. This may take a while... | 2014-03-05 12:17:39 Reloading all charts with filename: ISS-SP.scid | 2014-03-05 12:17:39 HD Request # 21 - Intraday download COMPLETE for ISS-SP | 2014-03-05 12:17:39 Real-time Intraday chart data file updates started for ISS-SP | 2014-03-05 12:17:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ISS-SP.scid | 2014-03-05 12:17:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NISS-SP.scid | 2014-03-05 12:17:51 Open E Cry - Starting real-time market data updates for: NISS-SP | 2014-03-05 12:17:51 Symbol Error - NISS-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:17:51 HD Request # 22 - Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: oec | 2014-03-05 12:17:51 Compressing file: C:\SierraChart\Data\NISS-SP.temp.scid. This may take a while... | 2014-03-05 12:17:51 HD Request # 22 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:17:51 HD Request # 22 - Error downloading historical Intraday data for NISS-SP. The symbol is unknown to the server. | 2014-03-05 12:17:51 HD Request # 22 - Received 0 records and wrote 0 records for NISS-SP | 2014-03-05 12:17:51 HD Request # 22 - Intraday download COMPLETE for NISS-SP | 2014-03-05 12:17:51 HD Request # 23 - Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: oec | 2014-03-05 12:17:51 HD Request # 23 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:17:51 HD Request # 23 - Error downloading historical Intraday data for NISS-SP. The symbol is unknown to the server. | 2014-03-05 12:17:51 HD Request # 23 - Received 0 records and wrote 0 records for NISS-SP | 2014-03-05 12:17:51 HD Request # 23 - Copying downloaded Intraday chart data from NISS-SP.temp.scid to NISS-SP.scid | 2014-03-05 12:17:51 Compressing file: C:\SierraChart\Data\NISS-SP.scid. This may take a while... | 2014-03-05 12:17:51 Reloading all charts with filename: NISS-SP.scid | 2014-03-05 12:17:51 HD Request # 23 - Intraday download COMPLETE for NISS-SP | 2014-03-05 12:17:51 Real-time Intraday chart data file updates started for NISS-SP | 2014-03-05 12:17:51 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NISS-SP.scid | 2014-03-05 12:17:51 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\UNCH-SP.scid | 2014-03-05 12:19:01 Open E Cry - Starting real-time market data updates for: UNCH-SP | 2014-03-05 12:19:01 Symbol Error - UNCH-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:19:01 HD Request # 24 - Downloading Intraday chart data for UNCH-SP to the file UNCH-SP.scid. Service: oec | 2014-03-05 12:19:01 Compressing file: C:\SierraChart\Data\UNCH-SP.temp.scid. This may take a while... | 2014-03-05 12:19:01 HD Request # 24 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:19:01 HD Request # 24 - Error downloading historical Intraday data for UNCH-SP. The symbol is unknown to the server. | 2014-03-05 12:19:01 HD Request # 24 - Received 0 records and wrote 0 records for UNCH-SP | 2014-03-05 12:19:01 HD Request # 24 - Intraday download COMPLETE for UNCH-SP | 2014-03-05 12:19:01 HD Request # 25 - Downloading Intraday chart data for UNCH-SP to the file UNCH-SP.scid. Service: oec | 2014-03-05 12:19:01 HD Request # 25 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:19:01 HD Request # 25 - Error downloading historical Intraday data for UNCH-SP. The symbol is unknown to the server. | 2014-03-05 12:19:01 HD Request # 25 - Received 0 records and wrote 0 records for UNCH-SP | 2014-03-05 12:19:01 HD Request # 25 - Copying downloaded Intraday chart data from UNCH-SP.temp.scid to UNCH-SP.scid | 2014-03-05 12:19:01 Compressing file: C:\SierraChart\Data\UNCH-SP.scid. This may take a while... | 2014-03-05 12:19:01 Reloading all charts with filename: UNCH-SP.scid | 2014-03-05 12:19:01 HD Request # 25 - Intraday download COMPLETE for UNCH-SP | 2014-03-05 12:19:01 Real-time Intraday chart data file updates started for UNCH-SP | 2014-03-05 12:19:01 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\UNCH-SP.scid | 2014-03-05 12:19:01 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ADR-SP.scid | 2014-03-05 12:35:31 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ISS-SP.scid | 2014-03-05 12:36:12 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NISS-SP.scid | 2014-03-05 12:36:23 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NTCK-SP.scid | 2014-03-05 12:36:32 Open E Cry - Starting real-time market data updates for: NTCK-SP | 2014-03-05 12:36:32 Symbol Error - NTCK-SP is unknown, unavailable, or improperly formatted. Failed to find the base contract. | 2014-03-05 12:36:32 HD Request # 26 - Downloading Intraday chart data for NTCK-SP to the file NTCK-SP.scid. Service: oec | 2014-03-05 12:36:32 Compressing file: C:\SierraChart\Data\NTCK-SP.temp.scid. This may take a while... | 2014-03-05 12:36:32 HD Request # 26 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:36:32 HD Request # 26 - Error downloading historical Intraday data for NTCK-SP. The symbol is unknown to the server. | 2014-03-05 12:36:32 HD Request # 26 - Received 0 records and wrote 0 records for NTCK-SP | 2014-03-05 12:36:32 HD Request # 26 - Intraday download COMPLETE for NTCK-SP | 2014-03-05 12:36:32 HD Request # 27 - Downloading Intraday chart data for NTCK-SP to the file NTCK-SP.scid. Service: oec | 2014-03-05 12:36:32 HD Request # 27 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:36:32 HD Request # 27 - Error downloading historical Intraday data for NTCK-SP. The symbol is unknown to the server. | 2014-03-05 12:36:32 HD Request # 27 - Received 0 records and wrote 0 records for NTCK-SP | 2014-03-05 12:36:32 HD Request # 27 - Copying downloaded Intraday chart data from NTCK-SP.temp.scid to NTCK-SP.scid | 2014-03-05 12:36:32 Reloading all charts with filename: NTCK-SP.scid | 2014-03-05 12:36:32 HD Request # 27 - Intraday download COMPLETE for NTCK-SP | 2014-03-05 12:36:32 Real-time Intraday chart data file updates started for NTCK-SP | 2014-03-05 12:36:32 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NTCK-SP.scid | 2014-03-05 12:36:32 The above has been sent to support. | 2014-03-05 12:37:13 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2014-03-05 12:37:14 |
| [2014-03-05 17:53:18] |
| |
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What is the purpose of providing the Message Log from an older version of Sierra Chart? We asked for the Message Log from the newer version, so we can help you with a problem connecting to OEC but you do not have the connection problem in the older version. And in the older version you cannot use the new market statistics symbols.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-05 18:29:45
|
| [2014-03-05 17:57:44] |
| dennismed - Posts: 62 |
|
The problem with the older version is that the Markets Stats do not work. I had to roll back to the older version for trading purposes. I will now load the current version and send a copy of the log showing the logon issues.
|
| [2014-03-05 18:07:37] |
| dennismed - Posts: 62 |
|
Software version: 1102 | 2014-03-05 12:59:16 Usage end date: 2014-04-10 | 2014-03-05 12:59:16 Enabled for: Sierra Chart Historical Data Service. | 2014-03-05 12:59:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-05 12:59:16 Active service: Open E Cry FIX/FAST | 2014-03-05 12:59:16 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-05 12:59:16 2014-03-05 12:59:16 Local computer clock time | 2014-03-05 12:59:16 2014-03-05 17:59:16 GMT time | 2014-03-05 12:59:16 2014-03-05 12:59:16 Time zone adjusted time | 2014-03-05 12:59:16 Time difference to server time: 4 seconds. | 2014-03-05 12:59:16 Program path: C:\SierraChart\ | 2014-03-05 12:59:16 Data Files path: C:\SierraChart\Data\ | 2014-03-05 12:59:16 OS Version Number: 6.1 | 2014-03-05 12:59:16 Checking for new symbol settings for oec | 2014-03-05 12:59:16 Symbol settings are up-to-date for oec | 2014-03-05 12:59:16 Open E Cry FIX/FAST - Connecting to trading server prod.openecry.com:9400. | 2014-03-05 12:59:21 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-05 12:59:21 The network socket is connected. | 2014-03-05 12:59:21 Starting SSL connection on the socket. | 2014-03-05 12:59:21 SSL socket is now connected. | 2014-03-05 12:59:21 OEC FIX Trading: Sending the Logon message. | 2014-03-05 12:59:21 Open E Cry FIX/FAST: Connected to trading server. | 2014-03-05 12:59:22 Open E Cry FIX/FAST: Connecting to FAST market data server: prod.openecry.com:9301. | 2014-03-05 12:59:22 Resolved address prod.openecry.com to IP 64.94.37.206 | 2014-03-05 12:59:22 The network socket is connected. | 2014-03-05 12:59:22 OEC FAST Data: Sending the Hello message. | 2014-03-05 12:59:22 OEC FAST Data: Sending the Logon message. | 2014-03-05 12:59:22 Open E Cry FIX/FAST: Connected to the market data server. | 2014-03-05 12:59:22 Open E Cry FIX/FAST: Connected. | 2014-03-05 12:59:22 Open E Cry FIX/FAST: Received position acknowledgment message. Request Result: 2. Request Status: 1 | 2014-03-05 12:59:37 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-NYSE.scid | 2014-03-05 12:59:55 Open E Cry FIX/FAST - Starting real-time market data updates for: ESH4 | 2014-03-05 12:59:56 HD Request # 2 - Downloading Intraday chart data for ESH4 to the file ESH4.scid. Service: oec | 2014-03-05 12:59:56 HD Request # 2 - Download start Date-Time: 2014-03-05 12:58:49.0 | 2014-03-05 12:59:56 HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2014-03-05 12:59:56 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-03-05 12:59:56 Open E Cry FIX/FAST - Starting real-time market data updates for: NVOL-NYSE | 2014-03-05 12:59:56 HD Request # 3 - Downloading Historical Daily chart data for NVOL-NYSE. Starting date: 2014-03-04. Service: oec | 2014-03-05 12:59:56 HD Request # 3 - Requesting historical Daily data for NVOL-NYSE starting at 2014-03-03 | 2014-03-05 12:59:56 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 12:59:56 The network socket is connected. | 2014-03-05 12:59:56 HD Request # 2 - Sending historical data logon request message. | 2014-03-05 12:59:56 Open E Cry FIX/FAST - Starting real-time market data updates for: FDAXH4 | 2014-03-05 12:59:56 HD Request # 4 - Downloading Intraday chart data for NVOL-NYSE to the file NVOL-NYSE.scid. Service: oec | 2014-03-05 12:59:56 HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-03-05 12:59:56 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 12:59:56 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NVOL-NYSE | 2014-03-05 12:59:56 HD Request # 3 - Daily download COMPLETE for NVOL-NYSE | 2014-03-05 12:59:56 HD Request # 5 - Downloading Historical Daily chart data for ESH14. Starting date: 2014-03-04. Service: oec | 2014-03-05 12:59:56 HD Request # 5 - Requesting historical Daily data for ESH14 starting at 2014-03-03 | 2014-03-05 12:59:56 HD Request # 5 - Receiving historical Daily data for ESH14 starting at 2014-03-03 | 2014-03-05 12:59:56 Writing historical Daily data for ESH14 to the file ESH14.dly | 2014-03-05 12:59:56 HD Request # 5 - Received 3 records from 2014-03-03 00:00:00 to 2014-03-05 00:00:00 (3.0 days) and wrote 2 records for ESH14 | 2014-03-05 12:59:56 HD Request # 5 - Daily download COMPLETE for ESH14 | 2014-03-05 12:59:56 HD Request # 4 - Error downloading historical Intraday data for NVOL-NYSE. FIX reject reason: Unknown contract | 2014-03-05 12:59:56 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NVOL-NYSE | 2014-03-05 12:59:56 HD Request # 4 - Intraday download COMPLETE for NVOL-NYSE | 2014-03-05 12:59:56 Real-time Intraday chart data file updates started for NVOL-NYSE | 2014-03-05 12:59:56 HD Request # 2 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-05 17:58:49. Record interval: 0 | 2014-03-05 12:59:56 HD Request # 2 - Decompressing data. | 2014-03-05 12:59:56 HD Request # 2 - Receiving Intraday data for ESH4 starting at 2014-03-05 12:58:49 | 2014-03-05 12:59:56 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-05 12:58:55 | 2014-03-05 12:59:56 The network socket for historical data has been closed. | 2014-03-05 12:59:56 HD Request # 2 - Received 77 records from 2014-03-05 12:58:49 to 2014-03-05 12:59:52 (63.0 seconds) and wrote 76 records for ESH4 | 2014-03-05 12:59:56 HD Request # 2 - Intraday download COMPLETE for ESH4 | 2014-03-05 12:59:56 Real-time Intraday chart data file updates started for ESH4 | 2014-03-05 12:59:56 HD Request # 6 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: oec | 2014-03-05 12:59:56 HD Request # 6 - Download start Date-Time: 2014-03-05 12:58:40.0 | 2014-03-05 12:59:56 HD Request # 6 - Using server: ds3.sierracharts.com port 10149 | 2014-03-05 12:59:56 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-03-05 12:59:56 The network socket is connected. | 2014-03-05 12:59:57 HD Request # 6 - Sending historical data logon request message. | 2014-03-05 12:59:57 Requesting market depth updates for: ESH4 if supported. | 2014-03-05 12:59:57 Requesting market depth updates for: NVOL-NYSE if supported. | 2014-03-05 12:59:57 HD Request # 6 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-05 17:58:40. Record interval: 0 | 2014-03-05 12:59:57 HD Request # 6 - Decompressing data. | 2014-03-05 12:59:57 HD Request # 6 - Receiving Intraday data for FDAXH4 starting at 2014-03-05 12:58:40 | 2014-03-05 12:59:57 HD Request # 6 - Timestamp of first Intraday data file record written: 2014-03-05 12:58:58 | 2014-03-05 12:59:57 The network socket for historical data has been closed. | 2014-03-05 12:59:57 HD Request # 6 - Received 33 records from 2014-03-05 12:58:40 to 2014-03-05 12:59:51 (71.0 seconds) and wrote 29 records for FDAXH4 | 2014-03-05 12:59:57 HD Request # 6 - Intraday download COMPLETE for FDAXH4 | 2014-03-05 12:59:57 Real-time Intraday chart data file updates started for FDAXH4 | 2014-03-05 12:59:57 Symbol Error - NVOL-NYSE is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 12:59:57 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ADR-SP.scid | 2014-03-05 13:00:58 Open E Cry FIX/FAST - Starting real-time market data updates for: ADR-SP | 2014-03-05 13:00:59 HD Request # 7 - Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: oec | 2014-03-05 13:00:59 HD Request # 7 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:00:59 Symbol Error - ADR-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:00:59 Symbol Error - ADR-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:00:59 HD Request # 7 - Error downloading historical Intraday data for ADR-SP. FIX reject reason: Unknown contract | 2014-03-05 13:00:59 HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ADR-SP | 2014-03-05 13:00:59 HD Request # 7 - Intraday download COMPLETE for ADR-SP | 2014-03-05 13:00:59 Real-time Intraday chart data file updates started for ADR-SP | 2014-03-05 13:00:59 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DVOL-SP.scid | 2014-03-05 13:02:22 Open E Cry FIX/FAST - Starting real-time market data updates for: DVOL-SP | 2014-03-05 13:02:23 HD Request # 8 - Downloading Intraday chart data for DVOL-SP to the file DVOL-SP.scid. Service: oec | 2014-03-05 13:02:23 Compressing file: C:\SierraChart\Data\DVOL-SP.scid. This may take a while... | 2014-03-05 13:02:23 HD Request # 8 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:02:23 Symbol Error - DVOL-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:23 Symbol Error - DVOL-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:23 HD Request # 8 - Error downloading historical Intraday data for DVOL-SP. FIX reject reason: Unknown contract | 2014-03-05 13:02:23 HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for DVOL-SP | 2014-03-05 13:02:23 HD Request # 8 - Intraday download COMPLETE for DVOL-SP | 2014-03-05 13:02:23 Real-time Intraday chart data file updates started for DVOL-SP | 2014-03-05 13:02:23 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ISS-SP.scid | 2014-03-05 13:02:38 Open E Cry FIX/FAST - Starting real-time market data updates for: ISS-SP | 2014-03-05 13:02:39 HD Request # 9 - Downloading Intraday chart data for ISS-SP to the file ISS-SP.scid. Service: oec | 2014-03-05 13:02:39 HD Request # 9 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:02:39 Symbol Error - ISS-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:39 Symbol Error - ISS-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:39 HD Request # 9 - Error downloading historical Intraday data for ISS-SP. FIX reject reason: Unknown contract | 2014-03-05 13:02:39 HD Request # 9 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ISS-SP | 2014-03-05 13:02:39 HD Request # 9 - Intraday download COMPLETE for ISS-SP | 2014-03-05 13:02:39 Real-time Intraday chart data file updates started for ISS-SP | 2014-03-05 13:02:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NISS-SP.scid | 2014-03-05 13:02:51 Open E Cry FIX/FAST - Starting real-time market data updates for: NISS-SP | 2014-03-05 13:02:51 HD Request # 10 - Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: oec | 2014-03-05 13:02:51 HD Request # 10 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:02:51 Symbol Error - NISS-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:51 Symbol Error - NISS-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:02:52 HD Request # 10 - Error downloading historical Intraday data for NISS-SP. FIX reject reason: Unknown contract | 2014-03-05 13:02:52 HD Request # 10 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NISS-SP | 2014-03-05 13:02:52 HD Request # 10 - Intraday download COMPLETE for NISS-SP | 2014-03-05 13:02:52 Real-time Intraday chart data file updates started for NISS-SP | 2014-03-05 13:02:52 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NTCK-SP.scid | 2014-03-05 13:03:31 Open E Cry FIX/FAST - Starting real-time market data updates for: NTCK-SP | 2014-03-05 13:03:32 HD Request # 11 - Downloading Intraday chart data for NTCK-SP to the file NTCK-SP.scid. Service: oec | 2014-03-05 13:03:32 HD Request # 11 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:03:32 Symbol Error - NTCK-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:03:32 Symbol Error - NTCK-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:03:32 HD Request # 11 - Error downloading historical Intraday data for NTCK-SP. FIX reject reason: Unknown contract | 2014-03-05 13:03:32 HD Request # 11 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NTCK-SP | 2014-03-05 13:03:32 HD Request # 11 - Intraday download COMPLETE for NTCK-SP | 2014-03-05 13:03:32 Real-time Intraday chart data file updates started for NTCK-SP | 2014-03-05 13:03:32 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NVOL-SP.scid | 2014-03-05 13:03:52 Open E Cry FIX/FAST - Starting real-time market data updates for: NVOL-SP | 2014-03-05 13:03:52 HD Request # 12 - Downloading Intraday chart data for NVOL-SP to the file NVOL-SP.scid. Service: oec | 2014-03-05 13:03:52 Compressing file: C:\SierraChart\Data\NVOL-SP.scid. This may take a while... | 2014-03-05 13:03:52 HD Request # 12 - Download start Date-Time: 00:00:00.0 | 2014-03-05 13:03:52 Symbol Error - NVOL-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:03:52 Symbol Error - NVOL-SP is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2014-03-05 13:03:52 HD Request # 12 - Error downloading historical Intraday data for NVOL-SP. FIX reject reason: Unknown contract | 2014-03-05 13:03:52 HD Request # 12 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NVOL-SP | 2014-03-05 13:03:52 HD Request # 12 - Intraday download COMPLETE for NVOL-SP | 2014-03-05 13:03:52 Real-time Intraday chart data file updates started for NVOL-SP | 2014-03-05 13:03:52 Current version Log; after loading the current version the EOC logon went fine which is different from my previous attempt today. What is required to enable the Market Stats. Thank You |
| [2014-03-05 19:36:44] |
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There was a problem logging into OEC earlier, but we did not know whether that problem affected you or if it was something different. In regards to the market statistics, we see no reason why they would not work, and we want to look at this more closely on your system. Could you set a telephone number on your account here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done and we will contact you and use remote assistance to look at this more closely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 19:51:32] |
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We now finally have discovered the reason why some users are not able to get the market statistics after updating. Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 19:59:48] |
| dennismed - Posts: 62 |
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My account information has been updated with my cell number I have updated the symbols list after reading similar post and no luck with those symbols. My last log copy included the info for those symbols. I will try the symbol update again and let you know the outcome
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| [2014-03-05 20:01:55] |
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Yes, update the symbol settings again and after be sure to reconnect to the data feed as explained in the steps given.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 20:03:28] |
| dennismed - Posts: 62 |
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I have preformed the symbol update and there is no change. I did notice that all of the symbols still have the $ symbol should I use the Full Reset button and what effect will it have on my charts ect.
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| [2014-03-05 20:34:25] |
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Issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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