Support Board
Date/Time: Mon, 25 Nov 2024 21:34:44 +0000
Symbol is unknown
View Count: 1065
| [2014-03-05 07:15:18] |
| User31732 - Posts: 32 |
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Hello, i can't open fgbl june 14 contract. I use cts and SC ver 1102. Please help. |
| [2014-03-05 07:59:31] |
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This problem has to do with a change in the symbol format by CTS. We hope to have this resolved either today or tomorrow. Tomorrow at the latest.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 06:09:51] |
| User33542 - Posts: 1 |
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Проблема так и не решена. Пожалуйста, проясните ситуацию. Спасибо.
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| [2014-03-07 06:32:46] |
| User31732 - Posts: 32 |
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Hello, Problem is still there. |
| [2014-03-07 08:07:15] |
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We are making this a priority to get this resolved. It has to do with symbol changes on the CTS side. We are actively working on it. We will have a solution out by the end of the day today. So the solution will be ready by Monday morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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