Support Board
Date/Time: Tue, 25 Feb 2025 01:04:07 +0000
Data Feed
View Count: 573
| [2021-03-29 15:49:49] |
| Halil Helvaci - Posts: 5 |
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Hello, my data feed is not working. I did not have enough money on my Sierra account. I have deposited money. My data feed is activated but it does not work. How can I solve this? |
| [2021-03-29 18:07:59] |
| John - SC Support - Posts: 38150 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 18:14:48] |
| Halil Helvaci - Posts: 5 |
|
Software version: 2234 64-bit | 2021-03-29 20:13:12.967 Primary Thread ID: 13496 | 2021-03-29 20:13:12.967 Usage end date: 2021-05-04 | 2021-03-29 20:13:12.967 Enabled for: Advanced Features 2. | 2021-03-29 20:13:12.967 Enabled for: Sierra Chart Historical Data Service. | 2021-03-29 20:13:12.967 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-29 20:13:12.967 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-29 20:13:12.967 Enabled for exchange2: CME | 2021-03-29 20:13:12.967 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-29 20:13:12.967 Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-03-29 20:13:12.967 Custom symbol settings values: disabled | 2021-03-29 20:13:12.967 Chart Update Interval: 500 | 2021-03-29 20:13:12.967 Intraday Data Storage Time Unit: 0 | 2021-03-29 20:13:12.967 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-03-29 20:13:12.967 2021-03-29 18:13:12 Local computer time in UTC | 2021-03-29 20:13:12.967 2021-03-29 20:13:12 Local computer time in SC Time Zone | 2021-03-29 20:13:12.967 2021-03-29 15:00:54 Server time in UTC | 2021-03-29 20:13:12.967 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-03-29 20:13:12.967 Program path: C:\SierraChart\ | 2021-03-29 20:13:12.967 Data Files path: C:\SierraChart\Data\ | 2021-03-29 20:13:12.967 OS Version Number: 10.0 | 2021-03-29 20:13:12.967 Locale Setting: C | 2021-03-29 20:13:12.967 DLLs: sst_draw_imbalance.dll, sst_draw_imbalance_2151_64.dll, sst_draw_imbalance_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-03-29 20:13:12.967 Allowed protected custom studies: | 2021-03-29 20:13:12.968 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11098 | 2021-03-29 20:13:35.587 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-03-29 20:13:35.641 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-29 20:13:35.641 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-03-29 20:13:35.641 SC Futures Order Routing/Data | Network connection to server complete. | 2021-03-29 20:13:35.823 SC Futures Order Routing/Data | Starting socket receive thread. | 2021-03-29 20:13:35.823 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-29 20:13:35.824 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-03-29 20:13:36.441 SC Futures Order Routing/Data | Sending logon request message. | 2021-03-29 20:13:36.441 SC Futures Order Routing/Data | Received logon response. | 2021-03-29 20:13:36.636 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-03-29 20:13:36.636 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-03-29 20:13:36.636 SC Futures Order Routing/Data | Connection error: Trade account not assigned. | 2021-03-29 20:13:36.636 * SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2021-03-29 20:13:36.712 DTC Client socket (1) | CloseSocket call. | 2021-03-29 20:13:36.712 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-29 20:13:36.712 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-29 20:13:36.713 SC Futures Order Routing/Data | Disconnected. | 2021-03-29 20:13:36.713 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-29 20:13:36.943 DTC Client socket (1) | Closed. | 2021-03-29 20:13:36.943 |
| [2021-03-29 18:54:58] |
| John - SC Support - Posts: 38150 |
|
Please follow the instructions that you will find in this Support Post: Removal of TT Trading Accounts from Sierra Chart Accounts for AMP Users For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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