Support Board
Date/Time: Tue, 25 Feb 2025 00:26:39 +0000
Denali Feed Delayed
View Count: 435
| [2021-03-29 15:13:34] |
| User876908 - Posts: 9 |
|
Hello, My Denali data is running about a 1 minute delay. Is there an issue with my account? |
| [2021-03-29 17:45:01] |
| John - SC Support - Posts: 38150 |
|
If the delay you are seeing is based on the DD information in your chart header, then this could be caused by a difference in your computer clock in comparison to the time of the data itself. Refer to the following: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) If the above is not the case, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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