Support Board
Date/Time: Tue, 25 Feb 2025 00:53:15 +0000
Duration of service packages
View Count: 460
| [2021-03-28 17:16:21] |
| User109490 - Posts: 11 |
|
Hello, Last friday (mar 26th) I bought Service Package#5 for 6 monhts. However today (mar 28th) I changed my mind and replaced it with Service Package#11 after making an additional payment. In the original deal the renewal dat was set at oct. 1st. Now after resetting to #11 the renewal date shows as aug. 21st, which is well short of six months. Can you please explain and/or correct this? Thank you. |
| [2021-03-29 14:20:53] |
| John - SC Support - Posts: 38150 |
|
When you change your Service Package, we just recalculate your Usage Time End Date rather than charge you the difference between the packages. Therefore, since you changed to a higher priced package, your end date shifted in (shorter amount of time) to account for the difference in price.
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