Support Board
Date/Time: Tue, 25 Feb 2025 00:31:37 +0000
Migration from Package 5 to Package 11 with remaining credit
View Count: 620
| [2021-03-28 16:03:09] |
| User470516 - Posts: 78 |
|
Hello SC Team, I need to renew my subscription to Denali Eurex and SC services. The date time of renewal of my Package 5 is somewhere at the beginning of June. Effective at the end of march, I would like to migrate to Package 11 for another 6 months. How can I convert the Package 5 remaining credit into credit for Package 11? Or do I have to wait until Package 5 is fully used? Thank you, Regards. |
| [2021-03-29 15:39:29] |
| John - SC Support - Posts: 38150 |
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To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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