Support Board
Date/Time: Tue, 26 Nov 2024 07:00:52 +0000
TT Order Routing
View Count: 772
| [2021-03-27 20:54:38] |
| User245305 - Posts: 11 |
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Hello I don't Understand. Was tt_order_routing.dtc.trading not supposed to have been on my account? What is tt_order_routing.dtc.trading? Should the issue have now been resolved now? Would I be able to login now?
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| [2021-03-28 09:33:56] |
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That relates to the Sierra Chart Order Routing Service. Refer to: Sierra Chart / Trading Technologies Futures Order Routing Service Your Sierra Chart account has been associated with AMP. So for more information about the removal of that TT account from your Sierra Chart account, refer to: Removal of TT Trading Accounts from Sierra Chart Accounts for AMP Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-28 09:35:00
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| [2021-04-01 13:56:42] |
| User245305 - Posts: 11 |
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Hello, My Data Feed is delayed by 14 minutes as of today, April-1-21. Can you please advice what could have caused this issue. Thank you, Mehraz. |
| [2021-04-01 16:51:05] |
| John - SC Support - Posts: 36286 |
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Your exchange was not set to renew on April 1, so it did not. You can reactivate by selecting the following link and logging in with your Sierra Chart Account Name and Password (the same ones you use to login to your software) and scroll to the bottom of the page and select the button for Reactivate Exchange. https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 22:05:43] |
| User245305 - Posts: 11 |
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Thank you John!! Do I have to do this every month even though I have paid for, I think 6 months subscription? |
| [2021-04-02 01:05:03] |
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No. So long as you have sufficient money credit on your account to renew the exchange, you do not need to manually activate it each month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-21 20:00:18] |
| User245305 - Posts: 11 |
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Hello, Can you please explain the reason behind the errors I'm receiving? I will be sending the message log through the Message Log. Is this effecting the system performance in anyways? These errors are new, never had them before. I understand that by saying NO to "Support Intraday And Market Depth Files Compression" in Advanced Service Settings removes the errors, but as per Sierra Chart recommendation that setting should stay YES. Thank you, |
| [2023-12-21 21:04:22] |
| John - SC Support - Posts: 36286 |
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You are running Sierra Chart in some kind of emulation environment, which is why you are getting those messages. You can ignore them, as this does not have any impact on your system, but you can set "Support Intraday and Market Depth File Compression" to "No" if you like, again, this will not make any difference to your system.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-23 15:54:01] |
| User245305 - Posts: 11 |
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Thank you so much for the answer John. emulation environmen, does that mean that I'm using a 3rd party software to run a windows based program on my MacOS? I have been using Crossover to run Sierra Chart which is a Windows based program on my MacOS for the past 3 years, and this is the first time I'm getting this message. What do you think has changed if this is what you mean by emulation environmen. Thank you John. |
| [2023-12-27 16:01:09] |
| John - SC Support - Posts: 36286 |
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The emulation environment we are referring to is "Crossover". This is a program that allows you to run Windows executables on a MAC. You should have been getting those messages for years, but there may have been something that changed in relation to this that created the messages you are getting now. We are not certain if there was a specific change, as there are always a lot of changes occurring. Regardless, as we said, this does not impact the system at all, so you can ignore it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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