Support Board
Date/Time: Sun, 16 Mar 2025 00:07:38 +0000
Data Feed and Order Routing Issues
View Count: 684
| [2021-03-26 16:06:39] |
| User643426 - Posts: 127 |
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I am subscribed to Denali Data Feed and was using TT for Order Routing. I changed my order routing to be placed through CQG because of the issues with TT. Now I don't have any data feed or Order Routing capabilities when logging into Sierra Chart. Thank you.
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| [2021-03-26 16:57:23] |
| John - SC Support - Posts: 38678 |
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First, make sure you are on a current release. You can do this by selecting Help >> Download Current Version from within Sierra Chart. Follow through the steps on the Installer to install the update. Then you need to follow these instructions to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions After that is complete, then open your Chartbooks and select Edit >> Translate Symbols to Current Service to change your symbols to the CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-27 07:31:31
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| [2022-08-01 13:34:11] |
| User643426 - Posts: 127 |
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I recently renewed my subscription after it had expired. Can you please tell me why I'm not receiving any data? Thank you.
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| [2022-08-01 13:46:07] |
| John - SC Support - Posts: 38678 |
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Your exchange selection for the CME Group did not renew on July 1, 2022, therefore you are not setup to get any real-time data from the Denali data feed. You will need to ensure you have enough funds in your account and add any if necessary from the Payments page, then you can activate the exchange you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You can access the Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-01 14:25:41] |
| User643426 - Posts: 127 |
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Thank you. I changed my chart setting on my DOM to trade the E-mini SP500 from the E-micro SP500 but it is still showing up as trading $5 per point intervals in my P/L and NPL.
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| [2022-08-01 15:33:10] |
| John - SC Support - Posts: 38678 |
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If you are using the Trade and Current Quote Symbol, then you need to ensure that the Currency Value per Tick is set to the value needed for the "Trade and Current Quote" symbol. Refer to the information here: Chart Settings: Updating Currency Value per Tick for Trade Symbol For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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