Support Board
Date/Time: Mon, 24 Feb 2025 22:02:46 +0000
Message: Trade Account Not Assigned
View Count: 562
| [2021-03-26 12:29:59] |
| User208689 - Posts: 6 |
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Hello, today when I logged in to SC, my data feed won't load anymore, and when i try to connect to it, i get the message: Connection Error Message from service: SC Futures Order Routing/Data | Connection error: Trade account not assigned I have paid fot it, and it worked fine up till yesterday when I switched off SC I am on the TT order routing, using an AMP account which you guys connected the TT order routing to in the past. Didn't change anything on this setup, and now it suddenly stopped working .. HELP ! |
 tradeaccount-issue.jpg / V - Attached On 2021-03-26 12:29:39 UTC - Size: 19.8 KB - 204 views |
| [2021-03-26 12:48:30] |
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Refer to: Questions and Answers Regarding TT (Trading Technologies) and AMP For now: Set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. And then translate the symbols for your Chartbooks with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service This was because AMP removed the trading account from the TT system. This is an action in relation to what AMP did. Not Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-26 12:50:43
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| [2021-03-26 13:34:31] |
| User208689 - Posts: 6 |
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Thanks, I have changed the order routing with AMP to CQG and changed Data/Trade Settings to the web api of CQG, and all works well now. BR Remko |
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