Support Board
Date/Time: Mon, 24 Feb 2025 22:17:57 +0000
Need remote assistance
View Count: 529
| [2021-03-24 23:56:56] |
| User448110 - Posts: 2 |
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I have recently downloaded Sierra charts and uploaded some shared chartbooks for futures. I have chartbooks that do not show the correct updated timeframes in a few of the charts. I am hoping this can be resolved through remote assistance and a phone call. thank you. Jeff |
| [2021-03-25 14:51:53] |
| John - SC Support - Posts: 38146 |
|
Ensure that your phone number is correct on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And let us know when would be a good time for us to call. Note that we call using Skype, so there will not be a phone number associated with the incoming call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-25 16:13:24] |
| User448110 - Posts: 2 |
|
You can call me today about 2:15p mountain time if that works for you? You can contact me at my Skype, jeff.weisenfluh , thank you. Jeff |
| [2021-03-25 16:19:05] |
| John - SC Support - Posts: 38146 |
|
We will call you at that time. We have sent you a "wave" through Skype so we can connect at that time through Skype.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-25 20:30:18] |
| John - SC Support - Posts: 38146 |
|
Customer had chartbooks downloaded from another source. He just needed to roll over the charts to the most recent contracts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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