Support Board
Date/Time: Mon, 24 Feb 2025 21:38:01 +0000
eurex activation
View Count: 507
| [2021-03-24 19:05:09] |
| GAILLARD - Posts: 3 |
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I don't have the real-time data feed on the FGBL, it is blocked on 03/08/2021 EUREX: FDXMH21-03/19/21 FDAXH21-03/19/21 FGBLH21-03/08/21 |
| [2021-03-24 19:40:55] |
| John - SC Support - Posts: 38146 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-24 20:21:07] |
| GAILLARD - Posts: 3 |
|
Software version: 2239 64-bit | 2021-03-24 20:18:01.493 Primary Thread ID: 6476 | 2021-03-24 20:18:01.493 Usage end date: 2021-04-17 | 2021-03-24 20:18:01.493 Enabled for: Advanced Features 2. | 2021-03-24 20:18:01.493 Enabled for: Sierra Chart Historical Data Service. | 2021-03-24 20:18:01.493 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-24 20:18:01.493 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-24 20:18:01.493 Enabled for exchange2: EUREX EOBI | 2021-03-24 20:18:01.493 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-24 20:18:01.493 Current selected Data/Trading service: SC Data - All Services | 2021-03-24 20:18:01.493 Custom symbol settings values: enabled | 2021-03-24 20:18:01.493 Chart Update Interval: 500 | 2021-03-24 20:18:01.493 Intraday Data Storage Time Unit: 1 | 2021-03-24 20:18:01.493 Time Zone: +00:00:00 (UTC+00) | 2021-03-24 20:18:01.493 2021-03-24 20:18:01 Local computer time in UTC | 2021-03-24 20:18:01.493 2021-03-24 20:18:01 Local computer time in SC Time Zone | 2021-03-24 20:18:01.493 2021-03-24 20:16:40 Server time in UTC | 2021-03-24 20:18:01.493 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-03-24 20:18:01.493 Program path: C:\SierraChart\ | 2021-03-24 20:18:01.493 Data Files path: C:\SierraChart\Data\ | 2021-03-24 20:18:01.493 OS Version Number: 10.0 | 2021-03-24 20:18:01.493 Locale Setting: C | 2021-03-24 20:18:01.493 DLLs: UserContributedStudies_64.dll | 2021-03-24 20:18:01.493 Allowed protected custom studies: | 2021-03-24 20:18:01.493 FGBLH21-EUREX 1 Min #1 | Reloading chart. | 2021-03-24 20:19:01.173 File >> Disconnect selected. | 2021-03-24 20:19:16.645 SC Data - All Services | Waiting for socket receive thread to end | 2021-03-24 20:19:16.645 DTC Client socket (1) | CloseSocket call. | 2021-03-24 20:19:16.645 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-24 20:19:16.646 SC Data - All Services | Disconnected from the server. | 2021-03-24 20:19:16.646 SC Data - All Services | Disconnected. | 2021-03-24 20:19:16.646 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-24 20:19:16.678 DTC Client socket (1) | Closed. | 2021-03-24 20:19:16.678 SC Data - All Services | Connected to server complete. | 2021-03-24 20:19:26.321 Triggering next historical data download in queue. | 2021-03-24 20:19:26.321 Triggering next historical data download in queue. | 2021-03-24 20:19:26.321 Triggering next historical data download in queue. | 2021-03-24 20:19:26.321 Triggering next historical data download in queue. | 2021-03-24 20:19:26.321 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-03-24 20:19:26.321 No download requests in the queue to start downloads for. | 2021-03-24 20:19:26.321 No download requests in the queue to start downloads for. | 2021-03-24 20:19:26.321 No download requests in the queue to start downloads for. | 2021-03-24 20:19:26.321 No download requests in the queue to start downloads for. | 2021-03-24 20:19:26.321 Mapping FGBLH21-EUREX to FGBL202103_FUT_EUREX. Service code: eurex | 2021-03-24 20:19:26.659 SC Data - All Services | Starting real-time market data updates for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 1 Service code: eurex | 2021-03-24 20:19:26.659 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 443 | 2021-03-24 20:19:26.659 SC Data - All Services | Requesting security definition data for: FGBLH21-EUREX (FGBL202103_FUT_EUREX). ID: 1 | 2021-03-24 20:19:26.659 Added historical Intraday data request for FGBLH21-EUREX to the queue. | 2021-03-24 20:19:26.659 Intraday data recording state for symbol FGBLH21-EUREX is set to download 'Pending'. | 2021-03-24 20:19:26.659 Triggering next historical data download in queue. | 2021-03-24 20:19:26.659 Delaying start of download for FGBLH21-EUREX | 2021-03-24 20:19:26.663 DTC Client socket (1) | Creating socket. | 2021-03-24 20:19:26.664 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-24 20:19:26.664 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-03-24 20:19:26.664 SC Data - All Services | Network connection to server complete. | 2021-03-24 20:19:26.697 SC Data - All Services | Starting socket receive thread. | 2021-03-24 20:19:26.697 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-24 20:19:26.697 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-24 20:19:26.741 SC Data - All Services | Sending logon request message. | 2021-03-24 20:19:26.741 SC Data - All Services | Received logon response. | 2021-03-24 20:19:26.868 SC Data - All Services | Server Name: SC Realtime Server. | 2021-03-24 20:19:26.868 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-24 20:19:26.868 SC Data - All Services | Successfully connected. | 2021-03-24 20:19:26.868 SC Data - All Services | Trading is not supported. | 2021-03-24 20:19:26.868 SC Data - All Services | Restarting real-time data updates for symbol: FGBLH21-EUREX -> FGBL202103_FUT_EUREX | 2021-03-24 20:19:26.868 SC Data - All Services | Real-time data for symbol FGBLH21-EUREX is currently unavailable. | 2021-03-24 20:19:26.992 SC Data - All Services | Received security definition for symbol FGBLH21-EUREX | 2021-03-24 20:19:26.992 HD Request # 2 | Downloading Intraday chart data for FGBLH21-EUREX to the file FGBLH21-EUREX.scid. Service: eurex | 2021-03-24 20:19:31.301 HD Request # 2 | Download start date-time: 2021-03-08 11:11:14.000000. File last date-time: 2021-03-08 11:11:14.466000 | 2021-03-24 20:19:31.301 HD Request # 2 | Using server: ds14.sierracharts.com port 10149 | 2021-03-24 20:19:31.302 Socket (2) | Creating socket. | 2021-03-24 20:19:31.302 Socket (2) | New receive buffer size: 5242880 | 2021-03-24 20:19:31.302 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-03-24 20:19:31.302 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-03-24 20:19:31.369 HD Request # 2 | Sending historical data logon request message. | 2021-03-24 20:19:31.369 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-03-08 11:11:14. Record interval: 1. Symbol: FGBL202103_FUT_EUREX | 2021-03-24 20:19:31.416 HD Request # 2 | Decompressing data. | 2021-03-24 20:19:31.450 HD Request # 2 | Receiving Intraday data for FGBLH21-EUREX starting at 2021-03-08 11:11:14.466000 | 2021-03-24 20:19:31.451 Socket (2) | CloseSocket call. | 2021-03-24 20:19:31.451 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-03-24 20:19:31.451 Historical data download thread signaled to stop. | 2021-03-24 20:19:31.451 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-03-08 11:11:14.466000 | 2021-03-24 20:19:31.451 HD Request # 2 | Received 1 record from 2021-03-08 11:11:14.466000 to 2021-03-08 11:11:14.466000 (0.0 seconds) and wrote 1 record for FGBLH21-EUREX | 2021-03-24 20:19:31.451 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-03-08 11:11:14.466000 | 2021-03-24 20:19:31.452 HD Request # 2 | Completion time: 0s | 2021-03-24 20:19:31.452 HD Request # 2 | Intraday data download complete for FGBLH21-EUREX. Unique request ID: 2 | 2021-03-24 20:19:31.452 Removing historical data download ID 2. | 2021-03-24 20:19:31.452 Real-time Intraday chart data file updates started for FGBLH21-EUREX | 2021-03-24 20:19:31.452 Opened cached Intraday file: C:\SierraChart\Data\FGBLH21-EUREX.scid. Thread ID: 6476 | 2021-03-24 20:19:31.452 Intraday chart data file opened for FGBLH21-EUREX | 2021-03-24 20:19:31.452 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-03-24 20:19:31.452 Triggering next historical data download in queue. | 2021-03-24 20:19:31.452 No download requests in the queue to start downloads for. | 2021-03-24 20:19:31.452 Socket (2) | Socket gracefully closed by remote side. | 2021-03-24 20:19:31.484 Socket (2) | Closed. | 2021-03-24 20:19:31.484 |
| [2021-03-24 20:50:41] |
| John - SC Support - Posts: 38146 |
|
You need to change your contract. The FGBL H contract is not trading anymore. Change to the M contract.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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