Support Board
Date/Time: Tue, 25 Feb 2025 01:18:44 +0000
Data not loading after symbol translate
View Count: 606
| [2021-03-24 17:50:03] |
| Channas - Posts: 32 |
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I have just enabled CQG order routing and translated instrument symbols it went alright except ES doesn't show up any data. I tried to open a new chart but still nothing. Any thoughts?
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 2021-03-25_04-44-21.png / V - Attached On 2021-03-24 17:46:59 UTC - Size: 40.68 KB - 198 views |
| [2021-03-24 19:05:03] |
| John - SC Support - Posts: 38150 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-25 03:01:54] |
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Also refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-25 08:35:28] |
| Channas - Posts: 32 |
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I have sent the message log via "Send for analysis" button.
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| [2021-03-25 13:19:56] |
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Ok we see the issue you want data for the CME but you do not have the CME exchange active. You need to do this here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed There are different ones available depending upon whether you require market depth data or not or what particular market data center in the CME Group. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-25 13:20:25
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| [2021-03-25 17:49:33] |
| Channas - Posts: 32 |
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How come they were available until now the last two month? CME group is not part of Denali data feed? I pay SC service package 11. How come I need to pay more now for data?
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| [2021-03-31 07:16:39] |
| Channas - Posts: 32 |
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Hi, I am still waiting for a response to clarify this. Thanks
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| [2021-03-31 15:37:54] |
| John - SC Support - Posts: 38150 |
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The only thing we can tell you is that you were not getting the real-time data for the CME Group from us. You never had any of the exchanges for the CME Group activated. You may have been getting the delayed data and thinking that it was the real-time data, or maybe you were getting the data from your trading service. You have, by the way, been setup to receive the EUREX data from us since February 12, 2021. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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