Support Board
Date/Time: Mon, 24 Feb 2025 21:27:32 +0000
Billing for Sierra + Denali Data
View Count: 454
| [2021-03-24 13:23:51] |
| User857570 - Posts: 4 |
|
Hello, I'm confused. My account says that this is the amount for services. I thought that the package 10 included Sierra + Denali Data? 2021-04-01 23:59:59 UTC 2021-04-01 00:00:00 UTC Every 31 days 36.00 Sierra Chart Usage Time at Service Package 10 - Standard + Denali Data Feed. 2021-03-31 23:59:59 UTC 2021-04-01 00:00:00 UTC Monthly (Calendar Month) 20.00 Denali Exchange Data Feed 2021-04-01 2021-04-01 Monthly (Calendar Month) 3.25 Denali - Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts |
| [2021-03-24 14:44:03] |
| John - SC Support - Posts: 38146 |
|
We will take care of this. You should not be charged the $20 for the Denali Exchange Data Feed Fee. We will let you know with another post here when we have it straightened out.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-24 15:11:16] |
| John - SC Support - Posts: 38146 |
|
We will be doing a review of all the accounts on the 30th of this month and your account will be credited appropriately at that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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