Support Board
Date/Time: Mon, 24 Feb 2025 21:40:26 +0000
compte bloqué activation Sierra et CQG
View Count: 630
| [2021-03-23 12:01:14] |
| User166863 - Posts: 19 |
|
Bonjour, j`etais en SIM depuis 7 mois sur sierra chart, tout allait bien et maintenant que je passe en live, mon compte beug,,, bloque... 1/ j`ai paye hier 36 USD pour le pack 5 et j`ai signe l`accord d`échange EUREX qui a été accepte (mais quand j'essaye d'activer, vous me dite que l'accord n'est pas conclu) ainsi je ne reçois aucun graphique, carnet d`ordres, market profil. 2/ de la part de mon broker (Philip Capital) tout es correct et CQG me fourni le DATA et Routage Eurex et CBOT. 3/ pouvez-vous activer mon compte ? ou me dire si j`ai fait une erreur de paiement ? je veux avoir accès a Eurex et CBOT. Merci a vous. |
| [2021-03-23 14:48:17] |
| John - SC Support - Posts: 38146 |
|
From Google Translate: Hello,
I was in SIM for 7 months on sierra chart, everything was fine and now that I go live, my account beug ,,, blocked ... 1 / I paid 36 USD yesterday for pack 5 and signed the EUREX swap agreement which was accepted (but when I try to activate you tell me that the deal is not concluded) so I do not receive any charts, order books, market profiles. 2 / From my broker (Philip Capital) everything is correct and CQG provides me with DATA and Eurex and CBOT routing. 3 / can you activate my account? or tell me if I made a payment error? I want to have access to Eurex and CBOT. Thank you. 1. You are on Package 5 and your account is fine in that regard. We do not know what the "EUREX swap agreement" is. We want to point out that you are not getting any data from us (Sierra Chart). 2. From what you state, you are getting your data from CQG. 3. Everything about your account looks like from our end, which is that you have Package 5, and it appears that you are supposed to be getting the data from CQG. The only thing we can point you to is the Setup Instructions for CQG, to make sure that you have done all of the necessary steps. You will find these here: CQG Trading Platform Service: Setup Instructions After you complete the Setup Instructions, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This ensures that your symbols are using the CQG symbols. Refer to the following for more information: Edit Menu: Edit >> Translate Symbols To Current Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 17:27:07] |
| User166863 - Posts: 19 |
|
thanks for answer, sorry it`s not `swap eurex` it`s `exchange agreements` i signed this exchange agreement, and when i clic on ACTIVATE, SC tell me than the exchange agreement have to be CONCLUDED , but it`s done already... tcheck that https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME#ResultBox |
| [2021-03-23 18:39:56] |
| John - SC Support - Posts: 38146 |
|
In order to get the EUREX data feed, you need to follow through these Setup Instructions: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_EUREX You were skipping a few steps, in particular changing you Package in order to allow for the Denali Exchange Data Feed. Make sure you go through each section of the instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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