Support Board
Date/Time: Mon, 24 Feb 2025 21:42:44 +0000
[Locked] - Username Account
View Count: 1142
| [2021-03-22 15:51:51] |
| Crystal77 - Posts: 28 |
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Hi, normally my live account is *****, and now change but i not change nothing in my setup SC, i send here in pdf foto for you see, problem i can't see my statistics anymore with my ******, how i can do for change this and what happened ????? thanks for your help. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=49434 |
| [2021-03-22 19:04:10] |
| John - SC Support - Posts: 38146 |
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Are you able to open that selection window and select your correct account number? Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 09:32:51] |
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Refer to: CQG Trading Platform Service: CQG Trading Account Numbers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 17:18:16] |
| Crystal77 - Posts: 28 |
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i try already, but not works, i contact my broker too and tell me all its ok, if i have problem its because setup SC or i don't know. i need your help. i read all your post about CQG but not workings. i want a remote assistance and i will pay. i need thanks you |
| [2021-03-23 17:45:53] |
| John - SC Support - Posts: 38146 |
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The first thing is to verify whether that account number is the correct account number for your CQG account, as noted in Post #3. You need to do this with AMP first. Let us know what AMP says about that account number in relation to your CQG account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 18:16:16] |
| Crystal77 - Posts: 28 |
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Hey Is not AMP ! is PhillipCapital. I told you my broker tell me and show me my account is right same before !!This number is not my account number when i trade now. but everyday i receive statment and all is right !! i dont know why happened this. ! only in SC change when i trade ! i send foto of you in pdf my first mail ! I Try all solution already, for this i asking to you i need remote assistance. thanks ! |
| [2021-03-23 18:51:39] |
| John - SC Support - Posts: 38146 |
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Our apologies about the broker. Your SC account was apparently originally created by AMP. Ok, so you have verified with Phillip Capital that is not the correct CQG account. Can you select the menu item and are there any other trading accounts listed in that menu? Is your correct trading account listed in there? Can you select your correct trading account if it is in the list? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-24 00:26:56
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| [2021-03-24 00:27:33] |
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but everyday i receive statment and all is right !! This is what counts.All of what you are asking about is not within the scope of our support. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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