Support Board
Date/Time: Mon, 25 Nov 2024 19:53:41 +0000
Real time data for CME indexes are not working after upgrade to SC 1100
View Count: 1181
| [2014-03-04 02:18:08] |
| User76929 - Posts: 8 |
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I upgraded to SC 1100, transferred the settings (http://www.sierrachart.com/index.php?l=doc/helpdetails15.html), but the CME indexes (NQ, YM, ES) that now newly have the [M] symbol in the window title are not streaming live data. The data is approx. 15 minutes delayed. Previous installation of SC (1077) still work fine. Any ideas how to fix this and have real time data on 1100?
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 sierra-data-issue.PNG / V - Attached On 2014-03-04 02:17:32 UTC - Size: 73.34 KB - 353 views |
| [2014-03-04 03:17:53] |
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Restart Sierra Chart . At the Login window enable the Force Login option. Open just one chart for the NQ and then after that provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-04 03:33:43] |
| User76929 - Posts: 8 |
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When I opened NQ that was not a part of the chartbook I copied over from my previous installation, it didn't have the [M] symbol in the window's title and the chart was streaming data fine, so I might just need to create a new chartbook. Software version: 1100 | 2014-03-03 19:28:05 Usage end date: 2014-04-23 | 2014-03-03 19:28:05 Enabled for: Sierra Chart Historical Data Service. | 2014-03-03 19:28:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-03 19:28:05 Active service: CTS T4 | 2014-03-03 19:28:05 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-03 19:28:05 2014-03-03 19:28:05 Local computer clock time | 2014-03-03 19:28:05 2014-03-04 03:28:05 GMT time | 2014-03-03 19:28:05 2014-03-03 19:28:05 Time zone adjusted time | 2014-03-03 19:28:05 Time difference to server time: 8 seconds. | 2014-03-03 19:28:05 Program path: C:\SierraChart_1100_Primary\ | 2014-03-03 19:28:05 Data Files path: C:\SierraChart7\Data\ | 2014-03-03 19:28:05 OS Version Number: 6.2 | 2014-03-03 19:28:05 Checking for new symbol settings for cts | 2014-03-03 19:28:05 Symbol settings are up-to-date for cts | 2014-03-03 19:28:05 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-03-03 19:28:10 CTS FIX - Firm: Dorman | 2014-03-03 19:28:10 Resolved address fix.t4login.com to IP 208.116.215.102 | 2014-03-03 19:28:11 The network socket is connected. | 2014-03-03 19:28:11 Starting SSL connection on the socket. | 2014-03-03 19:28:11 SSL socket is now connected. | 2014-03-03 19:28:12 CTS FIX: Sending the Logon message. | 2014-03-03 19:28:12 CTS FIX: Connected to data and trade server. | 2014-03-03 19:28:13 CTS FIX: Received Account List collateral report. | 2014-03-03 19:28:13 CTS FIX: Subscribing to account: U0102 | 2014-03-03 19:28:13 CTS FIX: Received Account Update collateral report. | 2014-03-03 19:28:16 CTS FIX: Requesting Open Orders for account: U0102 | 2014-03-03 19:28:18 CTS FIX: Received Account List collateral report. | 2014-03-03 19:28:18 CTS T4 - Starting real-time market data updates for: NQ.CME_20140300_NQH4.CME_Eq | 2014-03-03 19:28:22 HD Request # 2 - Downloading Intraday chart data for NQ.CME_20140300_NQH4.CME_Eq to the file NQ.CME_20140300_NQH4.CME_Eq.scid. Service: cts | 2014-03-03 19:28:22 HD Request # 2 - Download start Date-Time: 2014-03-03 19:27:37.0 | 2014-03-03 19:28:22 CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-03-03 19:28:22 Resolved address fix-chart.t4login.com to IP 69.44.110.227 | 2014-03-03 19:28:22 The network socket is connected. | 2014-03-03 19:28:22 Starting SSL connection on the socket. | 2014-03-03 19:28:22 SSL socket is now connected. | 2014-03-03 19:28:22 CTS FIX Historical Data: Sending the Logon message. | 2014-03-03 19:28:23 CTS FIX Historical Data: Connected to Historical data server. | 2014-03-03 19:28:24 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140300_NQH4.CME_Eq from 2014-03-03 00:00:00 to 2014-03-03 00:00:00 (US Central Time). | 2014-03-03 19:28:24 CTS FIX: Received Account List collateral report. | 2014-03-03 19:28:28 HD Request # 2 - Receiving Intraday data for NQ.CME_20140300_NQH4.CME_Eq starting at 2014-03-02 15:00:00 | 2014-03-03 19:28:42 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140300_NQH4.CME_Eq from 2014-03-04 00:00:00 to 2014-03-04 00:00:00 (US Central Time). | 2014-03-03 19:28:43 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-03 19:27:57 | 2014-03-03 19:28:44 HD Request # 2 - Requesting historical Tick data for NQ.CME_20140300_NQH4.CME_Eq from 2014-03-05 00:00:00 to 2014-03-05 00:00:00 (US Central Time). | 2014-03-03 19:28:44 HD Request # 2 - Received 237846 records from 2014-03-02 15:00:00 to 2014-03-03 19:27:57 (28.5 hours) and wrote 5 records for NQ.CME_20140300_NQH4.CME_Eq | 2014-03-03 19:28:44 HD Request # 2 - Intraday download COMPLETE for NQ.CME_20140300_NQH4.CME_Eq | 2014-03-03 19:28:44 Real-time Intraday chart data file updates started for NQ.CME_20140300_NQH4.CME_Eq | 2014-03-03 19:28:44 CTS FIX: Received Account Update collateral report. | 2014-03-03 19:28:44 Socket closed. No error. | 2014-03-03 19:29:44 The SSL socket was shut down successfully. | 2014-03-03 19:29:44 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-03-03 19:29:44 CTS FIX Historical Data: Disconnected. | 2014-03-03 19:29:44 |
| [2014-03-04 04:53:57] |
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You should not have to create a new Chartbook. You definitely should be able to use your existing Chartbooks. You should not see the [M] indicator after the symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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