Support Board
Date/Time: Mon, 24 Feb 2025 22:38:04 +0000
Historical Market Depth
View Count: 663
| [2021-03-22 13:14:52] |
| User852559 - Posts: 40 |
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Historical market depth data is not automatically downloading for me in versions past 2238. In these versions I have to manually scroll back and select "Download Depth Data from Date/Time" option in right click shortcut menu. Please advise.
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| [2021-03-22 13:41:09] |
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Before you expect the problem to occur, clear the Message Log: Message Log: Clearing the Message Log And then when the historical market depth data does not download, provide the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog And tell us the symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-22 13:41:29
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| [2021-03-23 12:51:06] |
| User852559 - Posts: 40 |
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I sent the log for analysis through SC.
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| [2021-03-25 19:20:35] |
| User852559 - Posts: 40 |
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Just checking if you were able to review this log. Thanks.
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| [2021-03-26 06:30:06] |
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Yes we have had a look. Make sure this option is enabled.: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#SupportDownloadingHistoricalMarketDepthData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 07:04:57] |
| User852559 - Posts: 40 |
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It is enabled on the main instance and all sub instances. The log that I sent was from an instance with the option enabled.
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| [2021-03-26 15:28:35] |
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On the main instance follow this procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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