Support Board
Date/Time: Mon, 24 Feb 2025 19:15:02 +0000
Use SC on different machines
View Count: 513
| [2021-03-22 08:24:46] |
| User869657 - Posts: 31 |
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Hello SC team, Looking in Account Management => Activate Services => Additional Systems, I can see that "2 systems are included". My understanding is that I should be able to use SC on two different computers. However, when doing that, the 2nd machine does not receive live data and the log shows : "SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2". I'm using package 5 with Eurex data, is it please possible to use the same SC account and get live data on 2 or 3 different computers ? Thanks |
| [2021-03-22 13:46:56] |
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There are connection restrictions for data from exchanges. Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 14:01:25] |
| User869657 - Posts: 31 |
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Thanks for the prompt reply. Looking in the below page, it seems that I can indeed have Eurex live data via Denali on 2 computers by paying twice the exchange fee. Ideally, I would need a 3rd connection as well, is it please possible ? Looking in "Number Of Systems (Computers)" there seems to be only two choices : one or two systems As always, many thanks for your help https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME |
| [2021-03-22 14:42:22] |
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No we cannot allow this. We have to comply with exchange rules. You will need a second Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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