Support Board
Date/Time: Mon, 24 Feb 2025 19:44:08 +0000
Hoffman Indicators
View Count: 784
| [2021-03-21 22:58:06] |
| User236166 - Posts: 6 |
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i upgraded today to Sierra with the payment and all the requirements and when my charts came on after payment i have lost all of my indicators for Rob Hoffman - they show in the system but it is blank - is there a reason or something i need to change?
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| [2021-03-21 23:11:22] |
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This is because you are using a different Sierra Chart account. You did not need to create a new account with the transition to direct billing. You need to follow the instructions here: How to Use an Advanced Custom Study or a Study Collection: Changing Ownership of Custom Study Authorization Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 00:04:45] |
| User236166 - Posts: 6 |
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i have verified that This is where the C:\SierraChart\Data is and it still isn't working - - the message log with Sierra charts states that You are not allowed to use this study .....not sure why but i have paid for the studies and have been using them for years - any other suggestions?
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| [2021-03-22 04:52:16] |
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But the problem is you created a new Sierra Chart account and you are using that one to log into Sierra Chart. From documentation we linked to: You will also need to give the developer of the Advanced Custom Studies your new Sierra Chart Account Name and have them change the authorization to this new Account Name
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 12:24:02] |
| User236166 - Posts: 6 |
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what account should i have created? that is what i'm confused about? can i create the account that is needed to not have this problem????
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| [2021-03-22 12:54:54] |
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There was no need to create a new Sierra Chart account. The one that you already had that started with transact_user_ was fine. At this time simply give the provider of the custom studies your new Sierra Chart account name. Actually we can take care of this for you, we will do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-22 12:55:41
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| [2021-03-22 13:02:20] |
| User236166 - Posts: 6 |
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thank you and can you confirm once this is done? i don't even understand what is my Sierra Chart account name? dzwade? that is what i have with infinity but i don't know what it is with Hoffman |
| [2021-03-22 20:16:07] |
| User236166 - Posts: 6 |
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where do we stand with this - it didn't work at all today
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| [2021-03-23 09:31:16] |
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We apologize we did not update this thread. As is often the case on Monday, we are very busy. This change has been completed during the day on Monday. Restart Sierra Chart. Follow these instructions: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-23 10:47:52] |
| User236166 - Posts: 6 |
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that worked - thank you!
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