Support Board
Date/Time: Fri, 28 Mar 2025 11:24:14 +0000
Help understanding this section of payment page
View Count: 1699
| [2021-03-20 12:53:33] |
| User628616 - Posts: 132 |
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May you explain this to me? It says I have 21 days left before next automatic renewal. I have account with AmpFutures and use Sierra Chart Pkg.3(Free) via them. So after April 1st, will I still be using the platform w/o paying until April 10 or will this message in attached pic be cancelled and I will have to pay April 1st to continue use
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| [2021-03-20 15:53:30] |
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You do not have to make a payment until April 10 in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-15 16:29:16] |
| User628616 - Posts: 132 |
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I currently have Pkg.3 that expire on 6/18/21, if I want to go to Pkg.5 what should I do?
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| [2021-06-15 19:51:13] |
| John - SC Support - Posts: 39009 |
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Select the following link to be taken to the section where you set/change your Package: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices Change your package selection there to "Package 5" for whatever timeframe you want. Then select the button to the right that states "Update/Set". The end-date for your account will shift in, probably by 1 day. But the point is that your renewal is coming right up and will be slightly sooner due to this change. So be sure to add enough funds to your account to cover the cost of Package 5. You can make a payment to your account here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-15 20:23:44] |
| User628616 - Posts: 132 |
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So do I add funds 1st then update to Pkg 5 or vice versa
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| [2021-06-15 21:43:07] |
| John - SC Support - Posts: 39009 |
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It doesn't really matter, but to understand the situation, it is a little easier to change to Package 5 first. You will see that you are immediately changed, but there is no cost to do so, just your End-Date will change. Then add the necessary funds to your account so that when the renewal comes up at your End-Date, you have the funds in the account to automatically renew. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-30 23:11:18] |
| User628616 - Posts: 132 |
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Is Denali feed Top of Book data for (CME, CBOT, COMEX, NYMEX) all for 4 exchanges $3/50/mo? And if so will I still have to pay CQG datafeed from Amp Futures for trade execution off Sierra platform?
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| [2022-05-31 18:10:49] |
| John - SC Support - Posts: 39009 |
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Is Denali feed Top of Book data for (CME, CBOT, COMEX, NYMEX) all for 4 exchanges $3/50/mo?
Yes. You will want to activate the exchange named Full CME Group for nonprofessional trading accounts. And if so will I still have to pay CQG datafeed from Amp Futures for trade execution off Sierra platform?
No, you do not need to continue to pay for the CQG data if you are getting the data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-24 17:55:54] |
| User628616 - Posts: 132 |
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After 55 days around 8.20.2022, I will no longer be able to use CQG to live trade, so I'll need to switch over to Denali. How much will it cost monthly for the Denali + Top of Book(4 US Exchanges) + Package 3(Regular Basic one)?
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| [2022-06-24 20:28:52] |
| John - SC Support - Posts: 39009 |
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You will be able to continue to live trade with CQG, you will just need to be on Package 10 and then use the Denali Exchange Data Feed for your data Package 10 costs $36.00 per month, which can be reduced by purchasing 3 months (10%) or 6 months (20%) up-front. The Full CME Group for Non-Professionals (no market depth data) costs $3.50 per month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-18 14:06:07] |
| User628616 - Posts: 132 |
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1) Have y'all discontinued trading CQG data feed(Using Pkg.3 only $26)? 2)And if so will $39.50(Pkg.10 & Full CME Top Book) be the monthly amount I have to pay to place trades through my Amp Futures account using Denali data and canceling CQG? |
| [2022-09-18 14:25:06] |
| Sierra_Chart Engineering - Posts: 18974 |
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Yes this is a correct understanding. However, we can give you 60 days free at service package 10 if you renew a service package 3, for now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-18 14:25:13
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| [2022-11-27 21:06:40] |
| User628616 - Posts: 132 |
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I clicked on the Activate tab for $3.50 CME Top of Book, but it didn't go thru because of insufficient funds. How do I get signed up and pay at the payment option screen?
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| [2022-11-28 01:30:58] |
| Sierra_Chart Engineering - Posts: 18974 |
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First we have temporarily activated your account at Service Package 10. Which is required for CQG now. To add credit go to this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Be sure to add sufficient credit, for the exchange fee and also the renewal of the service package which is going to be 36 USD per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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