Support Board
Date/Time: Mon, 24 Feb 2025 17:58:43 +0000
Denali datafeed
View Count: 760
| [2021-03-19 18:06:47] |
| User491299 - Posts: 26 |
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Good day. I created "Account Support ticket" few days ago but still have no help. Will explain my problem here. I ordered Denali Data feed and I want to use it with my Rithmic Data (OneUP Funded acc. (MES Capital)). I did every step to connect it simultaneously with Rithmic but it doesn`t work. In my SC accont I can see that my verification of funded trading account has expired few months ago. Can acc. verification cause those problems? Need your help. Thank you.
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| [2021-03-19 19:13:45] |
| John - SC Support - Posts: 38137 |
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Not having a verified trading account is definitely the reason you are not getting the Real-Time data. But, if you are properly connecting to Rithmic, then you should have been updating your trading account verification. Are you currently connected to Rithmic? Are you always connected to Rithmic? Are you having any issues being connected to Rithmic? If you are not having any trouble connecting to Rithmic then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 19:32:19] |
| User491299 - Posts: 26 |
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Yes, I am always connected to Rithmic. No problems with Rithmic connection.
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| [2021-03-19 19:32:25] |
| User491299 - Posts: 26 |
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Software version: 2239 64-bit | 2021-03-19 21:29:54.900 OpenGL enabled | 2021-03-19 21:29:54.900 Primary Thread ID: 5224 | 2021-03-19 21:29:54.900 Usage end date: 2021-04-04 | 2021-03-19 21:29:54.900 Enabled for: Advanced Features 2. | 2021-03-19 21:29:54.900 Enabled for: Sierra Chart Historical Data Service. | 2021-03-19 21:29:54.900 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-19 21:29:54.900 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-19 21:29:54.900 Enabled for exchange2: CME | 2021-03-19 21:29:54.900 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-19 21:29:54.900 Current selected Data/Trading service: Rithmic Trading | 2021-03-19 21:29:54.900 Custom symbol settings values: enabled | 2021-03-19 21:29:54.900 Chart Update Interval: 500 | 2021-03-19 21:29:54.900 Intraday Data Storage Time Unit: 0 | 2021-03-19 21:29:54.900 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2021-03-19 21:29:54.900 2021-03-19 19:29:54 Local computer time in UTC | 2021-03-19 21:29:54.900 2021-03-19 21:29:54 Local computer time in SC Time Zone | 2021-03-19 21:29:54.900 2021-03-19 19:28:37 Server time in UTC | 2021-03-19 21:29:54.900 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-03-19 21:29:54.900 Program path: C:\SierraChart\ | 2021-03-19 21:29:54.900 Data Files path: C:\SierraChart\Data\ | 2021-03-19 21:29:54.900 OS Version Number: 10.0 | 2021-03-19 21:29:54.900 Locale Setting: C | 2021-03-19 21:29:54.900 DLLs: ETFISv3.dll, ETFISv3_64.dll, Smaug_SC_Library.dll, Smaug_SC_Library_2151_64.dll, Smaug_SC_Library_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, zyp sierra free (2020).dll, zyp sierra free (2020)_64.dll, zyp sierra free.dll, zyp sierra free_64.dll | 2021-03-19 21:29:54.901 Allowed protected custom studies: Smaug_SC_Library, zyp_download_free | 2021-03-19 21:29:54.901 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-19 21:30:07.081 DTC Client socket (1) | Closed. | 2021-03-19 21:30:07.081 Rithmic Trading | Port for executable: 58177 | 2021-03-19 21:31:04.746 Listening socket (0). Port 58177 | Closed. | 2021-03-19 21:31:04.746 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-03-19 21:31:04.747 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-03-19 21:31:04.752 Rithmic Trading | Bridge process is running. | 2021-03-19 21:31:06.751 Rithmic Trading | Connecting to the server 127.0.0.1. Port 58177 | 2021-03-19 21:31:06.751 DTC Client socket (1) | Creating socket. | 2021-03-19 21:31:06.751 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-19 21:31:06.752 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-03-19 21:31:06.752 Rithmic Trading | Network connection to server complete. | 2021-03-19 21:31:06.764 Rithmic Trading | Starting socket receive thread. | 2021-03-19 21:31:06.764 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-19 21:31:06.764 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-03-19 21:31:06.769 Rithmic Trading | Sending logon request message. | 2021-03-19 21:31:06.769 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-03-19 21:31:06.777 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-03-19 21:31:06.787 Rithmic Trading | Message from server: Connecting to Rithmic MES Capital server. | 2021-03-19 21:31:06.787 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2021-03-19 21:31:08.282 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2021-03-19 21:31:08.424 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2021-03-19 21:31:09.190 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2021-03-19 21:31:09.338 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2021-03-19 21:31:10.101 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2021-03-19 21:31:10.245 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2021-03-19 21:31:10.966 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2021-03-19 21:31:11.102 Rithmic Trading | Received logon response. | 2021-03-19 21:31:11.776 Rithmic Trading | Server Name: SC DTC Bridge. | 2021-03-19 21:31:11.776 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-03-19 21:31:11.776 Rithmic Trading | Successfully connected. IB='MESCapital', Firm='MESCapital'. | 2021-03-19 21:31:11.776 Rithmic Trading | Trading is supported. | 2021-03-19 21:31:11.776 Rithmic Trading | Order cancel and replace is supported. | 2021-03-19 21:31:11.776 Rithmic Trading | OCO Orders supported. | 2021-03-19 21:31:11.776 Rithmic Trading | Connected to server complete. | 2021-03-19 21:31:11.776 Triggering next historical data download in queue. | 2021-03-19 21:31:11.777 Triggering next historical data download in queue. | 2021-03-19 21:31:11.777 Triggering next historical data download in queue. | 2021-03-19 21:31:11.777 Triggering next historical data download in queue. | 2021-03-19 21:31:11.777 Subscribing to symbol for symbol alert. ESZ0-CME | 2021-03-19 21:31:11.777 Rithmic Trading | Starting real-time market data updates for: ESZ0-CME. ID: 1 Service code: rithmic.trading | 2021-03-19 21:31:11.777 Rithmic Trading | Requesting security definition data for: ESZ0-CME. ID: 1 | 2021-03-19 21:31:11.777 Subscribing to symbol for symbol alert. ESZ0-CME | 2021-03-19 21:31:11.777 Subscribing to symbol for symbol alert. ESZ0-CME | 2021-03-19 21:31:11.777 Subscribing to symbol for symbol alert. ESZ0-CME | 2021-03-19 21:31:11.777 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-03-19 21:31:11.777 No download requests in the queue to start downloads for. | 2021-03-19 21:31:11.778 No download requests in the queue to start downloads for. | 2021-03-19 21:31:11.778 No download requests in the queue to start downloads for. | 2021-03-19 21:31:11.778 No download requests in the queue to start downloads for. | 2021-03-19 21:31:11.778 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2021-03-19 21:31:11.844 |
| [2021-03-19 19:35:38] |
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The Rithmic account you are connecting to is not considered a live trading account which meets CME rules
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-19 19:35:51
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| [2021-03-19 19:43:23] |
| User491299 - Posts: 26 |
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What should I do? Fund AMP acc. and complete verification and after that connect use my Rithmic? Thank you.
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| [2021-03-19 20:47:49] |
| John - SC Support - Posts: 38137 |
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You would need to check with MES Capital and see if your account also has Live Trading capability. If it does, then you would just need to connect to one of the Live Rithmic servers to validate your account. If it does not, then you would need to have another trading account to validate for the CME Group. We recommend the following service: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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