Support Board
Date/Time: Mon, 24 Feb 2025 19:09:24 +0000
charts not working
View Count: 621
| [2021-03-19 17:08:55] |
| seangff - Posts: 16 |
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hello i renewed my account and now my charts are still locked up.
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| [2021-03-19 17:26:56] |
| John - SC Support - Posts: 38146 |
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Follow these instructions to use the Forced Login option which will ensure that your local copy of Sierra Chart has the most recent information from our servers with regards to your account status: Sierra Chart - Software Login Instructions: Forced Login If you continue to have a problem after the above process, then we need to know exactly what you are or are not seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-20 00:18:29] |
| seangff - Posts: 16 |
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hello there are no error messages the chart books load properly but they are frozen. i did not need to do a force login because there was no pending on the login page.
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| [2021-03-20 00:44:55] |
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The markets are closed now but Sunday evening if the charts are not updating, first refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart And if you need more help follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 14:15:58] |
| seangff - Posts: 16 |
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Reading Internal Order ID file. | 2021-03-22 14:00:46.893 Reading Trade Orders file. | 2021-03-22 14:00:46.944 Reading Trade Positions file. | 2021-03-22 14:00:46.948 Reading Trade Account Data files. | 2021-03-22 14:00:46.952 UDPListener (1580). Port 22904 | Listening on UDP port 22904. | 2021-03-22 14:00:46.970 Software version: 2239 64-bit | 2021-03-22 14:00:46.970 Primary Thread ID: 1840 | 2021-03-22 14:00:46.970 Usage end date: 2021-06-12 | 2021-03-22 14:00:46.970 Enabled for: Advanced Features 2. | 2021-03-22 14:00:46.970 Enabled for: Sierra Chart Historical Data Service. | 2021-03-22 14:00:46.970 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-22 14:00:46.970 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-22 14:00:46.970 Enabled for exchange2: CME | 2021-03-22 14:00:46.970 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-22 14:00:46.970 Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-03-22 14:00:46.970 Custom symbol settings values: enabled | 2021-03-22 14:00:46.970 Chart Update Interval: 500 | 2021-03-22 14:00:46.970 Intraday Data Storage Time Unit: 0 | 2021-03-22 14:00:46.970 Time Zone: +00:00:00 (UTC+00) | 2021-03-22 14:00:46.970 2021-03-22 14:00:46 Local computer time in UTC | 2021-03-22 14:00:46.970 2021-03-22 14:00:46 Local computer time in SC Time Zone | 2021-03-22 14:00:46.970 2021-03-22 14:00:46 Server time in UTC | 2021-03-22 14:00:46.970 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-03-22 14:00:46.970 Program path: C:\SierraChart\ | 2021-03-22 14:00:46.970 Data Files path: C:\SierraChart\Data\ | 2021-03-22 14:00:46.970 OS Version Number: 10.0 | 2021-03-22 14:00:46.970 Locale Setting: C | 2021-03-22 14:00:46.970 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-03-22 14:00:46.971 Allowed protected custom studies: | 2021-03-22 14:00:46.971 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. | 2021-03-22 14:00:46.982 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-22 14:00:47.003 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-22 14:00:47.170 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-22 14:00:47.170 Received 5 login tokens. | 2021-03-22 14:00:47.549 Symbol settings MD5 received. Request ID: 1. | 2021-03-22 14:00:47.861 Symbol settings are up-to-date for sc_futures.dtc.trading. | 2021-03-22 14:00:47.861 SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-03-22 14:00:53.740 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-03-22 14:00:53.778 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-22 14:00:53.778 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-03-22 14:00:53.778 SC/TT Futures Order Routing | Network connection to server complete. | 2021-03-22 14:00:53.837 SC/TT Futures Order Routing | Starting socket receive thread. | 2021-03-22 14:00:53.837 SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-22 14:00:53.837 SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-03-22 14:00:54.021 SC/TT Futures Order Routing | Sending logon request message. | 2021-03-22 14:00:54.021 SC/TT Futures Order Routing | Received logon response. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Server Name: SC DTC Server. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Trading is supported. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | OCO Orders supported. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-03-22 14:00:54.080 SC/TT Futures Order Routing | Connected to server complete. | 2021-03-22 14:00:54.080 Triggering next historical data download in queue. | 2021-03-22 14:00:54.081 Triggering next historical data download in queue. | 2021-03-22 14:00:54.081 Triggering next historical data download in queue. | 2021-03-22 14:00:54.081 Triggering next historical data download in queue. | 2021-03-22 14:00:54.081 Updated verified funded futures trading account ending date to: 2021-04-21 14:00:54 | 2021-03-22 14:00:54.081 No download requests in the queue to start downloads for. | 2021-03-22 14:00:54.081 No download requests in the queue to start downloads for. | 2021-03-22 14:00:54.081 No download requests in the queue to start downloads for. | 2021-03-22 14:00:54.081 No download requests in the queue to start downloads for. | 2021-03-22 14:00:54.082 ESH21_FUT_CME [CBV] #3 | Reloading chart. | 2021-03-22 14:00:58.243 ESH21_FUT_CME [CBV] #3 | Performing historical Daily data download for symbol ESH21_FUT_CME starting at last date in file. | 2021-03-22 14:00:58.280 Starting DelayedDownloadMonitoringTimer | 2021-03-22 14:00:58.280 Starting HDTimeoutTimer | 2021-03-22 14:00:58.280 Added historical Daily data request for ESH21_FUT_CME to the queue. | 2021-03-22 14:00:58.280 Triggering next historical data download in queue. | 2021-03-22 14:00:58.280 ESH21_FUT_CME [CBV] #3 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.313 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffeba6f0000 | 2021-03-22 14:00:58.368 ESH21_FUT_CME [CBV] 30000 Volume #4 | Reloading chart. | 2021-03-22 14:00:58.406 ESH21_FUT_CME [CBV] 30000 Volume #4 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.418 ESH21_FUT_CME [CBV] 50000 Volume #5 | Reloading chart. | 2021-03-22 14:00:58.442 ESH21_FUT_CME [CBV] 50000 Volume #5 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.478 ESH21_FUT_CME/ESH21_FUT_CME [CBV] 3000 Volume #6 | Reloading chart. | 2021-03-22 14:00:58.602 ESH21_FUT_CME/ESH21_FUT_CME [CBV] 3000 Volume #6 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.613 ESH21_FUT_CME [CBV] 500000 Volume #8 | Reloading chart. | 2021-03-22 14:00:58.641 ESH21_FUT_CME [CBV] 500000 Volume #8 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.677 ESH21_FUT_CME [CBV] 5500000 Volume #9 | Reloading chart. | 2021-03-22 14:00:58.700 ESH21_FUT_CME [CBV] 5500000 Volume #9 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.758 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Reloading chart. | 2021-03-22 14:00:58.845 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Performing historical Daily data download for symbol MESZ20_FUT_CME starting at last date in file. | 2021-03-22 14:00:58.850 Added historical Daily data request for MESZ20_FUT_CME to the queue. | 2021-03-22 14:00:58.850 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Waiting for historical downloads to complete with the IDs: 2, | 2021-03-22 14:00:58.861 ESH21_FUT_CME [CBV] 4.00 Range #1 | Reloading chart. | 2021-03-22 14:00:58.867 ESH21_FUT_CME [CBV] 4.00 Range #1 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.878 ESH21_FUT_CME [CBV] 10000 Volume #2 | Reloading chart. | 2021-03-22 14:00:58.888 ESH21_FUT_CME [CBV] 10000 Volume #2 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:58.900 MESH21_FUT_CME [CBV] 3 Min #11 | Reloading chart. | 2021-03-22 14:00:59.020 MESH21_FUT_CME [CBV] 3 Min #11 | Performing historical Daily data download for symbol MESH21_FUT_CME starting at last date in file. | 2021-03-22 14:00:59.027 Added historical Daily data request for MESH21_FUT_CME to the queue. | 2021-03-22 14:00:59.027 MESH21_FUT_CME [CBV] 3 Min #11 | Waiting for historical downloads to complete with the IDs: 3, | 2021-03-22 14:00:59.038 ESH21_FUT_CME [CBV] 1000 Volume #7 | Reloading chart. | 2021-03-22 14:00:59.047 ESH21_FUT_CME [CBV] 1000 Volume #7 | Waiting for historical downloads to complete with the IDs: 1, | 2021-03-22 14:00:59.059 Mapping ESH21_FUT_CME to ESH21. Service code: cme | 2021-03-22 14:00:59.086 HD Request # 1 | Downloading Historical Daily chart data for ESH21_FUT_CME. Starting date: 2021-03-17. Service: sc_futures.dtc.trading | 2021-03-22 14:00:59.087 HD Request # 1 | Requesting historical Daily data for ESH21 starting at 2021-03-16. SC External HD service. | 2021-03-22 14:00:59.087 HD Request # 1 | Receiving historical Daily data for ESH21_FUT_CME starting at 2021-03-17 | 2021-03-22 14:01:00.371 HD Request # 1 | Writing historical Daily data to the file ESH21_FUT_CME.dly | 2021-03-22 14:01:00.371 HD Request # 1 | Bytes received: 231 | 2021-03-22 14:01:00.373 HD Request # 1 | Received 4 records from 2021-03-17 00:00:00 to 2021-03-19 00:00:00 (3.0 days) and wrote 3 records for ESH21_FUT_CME | 2021-03-22 14:01:00.373 HD Request # 1 | Completion time: 1s | 2021-03-22 14:01:00.378 HD Request # 1 | Daily data download complete for ESH21_FUT_CME. Unique request ID: 1 | 2021-03-22 14:01:00.378 Removing historical data download ID 1. | 2021-03-22 14:01:00.378 Triggering next historical data download in queue. | 2021-03-22 14:01:00.378 Mapping MESZ20_FUT_CME to MESZ20. Service code: cme | 2021-03-22 14:01:00.378 HD Request # 2 | Downloading Historical Daily chart data for MESZ20_FUT_CME. Starting date: 2020-12-16. Service: sc_futures.dtc.trading | 2021-03-22 14:01:00.379 HD Request # 2 | Requesting historical Daily data for ETZ20 starting at 2020-12-15. SC External HD service. | 2021-03-22 14:01:00.379 ESH21_FUT_CME [CBV] 4.00 Range #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.380 ESH21_FUT_CME [CBV] 4.00 Range #1 | Reloading chart. | 2021-03-22 14:01:00.380 ESH21_FUT_CME [CBV] 10000 Volume #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.395 ESH21_FUT_CME [CBV] 10000 Volume #2 | Reloading chart. | 2021-03-22 14:01:00.396 ESH21_FUT_CME [CBV] 30000 Volume #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.398 ESH21_FUT_CME [CBV] 30000 Volume #4 | Reloading chart. | 2021-03-22 14:01:00.410 ESH21_FUT_CME [CBV] 50000 Volume #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.427 ESH21_FUT_CME [CBV] 50000 Volume #5 | Reloading chart. | 2021-03-22 14:01:00.427 ESH21_FUT_CME [CBV] 1000 Volume #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.536 ESH21_FUT_CME [CBV] 1000 Volume #7 | Reloading chart. | 2021-03-22 14:01:00.541 ESH21_FUT_CME/ESH21_FUT_CME [CBV] 3000 Volume #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.599 ESH21_FUT_CME/ESH21_FUT_CME [CBV] 3000 Volume #6 | Reloading chart. | 2021-03-22 14:01:00.619 ESH21_FUT_CME [CBV] 500000 Volume #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.630 ESH21_FUT_CME [CBV] 500000 Volume #8 | Reloading chart. | 2021-03-22 14:01:00.642 ESH21_FUT_CME [CBV] 5500000 Volume #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.708 ESH21_FUT_CME [CBV] 5500000 Volume #9 | Reloading chart. | 2021-03-22 14:01:00.714 ESH21_FUT_CME [CBV] #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:00.771 ESH21_FUT_CME [CBV] #3 | Reloading chart. | 2021-03-22 14:01:00.790 ESH21_FUT_CME [CBV] 4.00 Range #1 | Reloading chart. | 2021-03-22 14:01:00.882 ESH21_FUT_CME [CBV] 30000 Volume #4 | Reloading chart. | 2021-03-22 14:01:00.919 ESH21_FUT_CME [CBV] 10000 Volume #2 | Reloading chart. | 2021-03-22 14:01:00.964 ESH21_FUT_CME [CBV] 50000 Volume #5 | Reloading chart. | 2021-03-22 14:01:00.988 ESH21_FUT_CME [CBV] 1000 Volume #7 | Reloading chart. | 2021-03-22 14:01:01.139 ESH21_FUT_CME/ESH21_FUT_CME [CBV] 3000 Volume #6 | Reloading chart. | 2021-03-22 14:01:01.172 ESH21_FUT_CME [CBV] 500000 Volume #8 | Reloading chart. | 2021-03-22 14:01:01.191 ESH21_FUT_CME [CBV] 5500000 Volume #9 | Reloading chart. | 2021-03-22 14:01:01.275 ESH21_FUT_CME [CBV] #3 | Reloading chart. | 2021-03-22 14:01:01.396 SC Data - All Services | Starting real-time market data updates for: ESH21_FUT_CME (ESH21). ID: 1 Service code: cme | 2021-03-22 14:01:01.528 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2021-03-22 14:01:01.528 SC Data - All Services | Requesting security definition data for: ESH21_FUT_CME (ESH21). ID: 1 | 2021-03-22 14:01:01.528 Starting DelayedDownloadMonitoringTimer | 2021-03-22 14:01:01.528 Starting HDTimeoutTimer | 2021-03-22 14:01:01.528 Added historical Intraday data request for ESH21_FUT_CME to the queue. | 2021-03-22 14:01:01.529 Intraday data recording state for symbol ESH21_FUT_CME is set to download 'Pending'. | 2021-03-22 14:01:01.529 Triggering next historical data download in queue. | 2021-03-22 14:01:01.529 Delaying start of download for ESH21_FUT_CME | 2021-03-22 14:01:01.531 DTC Client socket (4) | Creating socket. | 2021-03-22 14:01:01.546 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-03-22 14:01:01.546 DTC Client socket (4) | Connecting to IP: 64.38.174.178. | 2021-03-22 14:01:01.546 SC Data - All Services | Network connection to server complete. | 2021-03-22 14:01:01.584 SC Data - All Services | Starting socket receive thread. | 2021-03-22 14:01:01.584 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-22 14:01:01.584 SC/TT Futures Order Routing | Received security definition for symbol ESH21_FUT_CME | 2021-03-22 14:01:01.589 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-22 14:01:01.641 SC Data - All Services | Sending logon request message. | 2021-03-22 14:01:01.641 HD Request # 2 | Receiving historical Daily data for MESZ20_FUT_CME starting at 2020-12-16 | 2021-03-22 14:01:01.800 HD Request # 2 | Writing historical Daily data to the file MESZ20_FUT_CME.dly | 2021-03-22 14:01:01.801 HD Request # 2 | Bytes received: 234 | 2021-03-22 14:01:01.803 HD Request # 2 | Received 4 records from 2020-12-16 00:00:00 to 2020-12-18 00:00:00 (3.0 days) and wrote 3 records for MESZ20_FUT_CME | 2021-03-22 14:01:01.803 HD Request # 2 | Completion time: 1s | 2021-03-22 14:01:01.810 HD Request # 2 | Daily data download complete for MESZ20_FUT_CME. Unique request ID: 2 | 2021-03-22 14:01:01.810 Removing historical data download ID 2. | 2021-03-22 14:01:01.810 Triggering next historical data download in queue. | 2021-03-22 14:01:01.810 Mapping MESH21_FUT_CME to MESH21. Service code: cme | 2021-03-22 14:01:01.810 HD Request # 3 | Downloading Historical Daily chart data for MESH21_FUT_CME. Starting date: 2021-03-17. Service: sc_futures.dtc.trading | 2021-03-22 14:01:01.811 HD Request # 3 | Requesting historical Daily data for ETH21 starting at 2021-03-16. SC External HD service. | 2021-03-22 14:01:01.812 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:01.849 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Reloading chart. | 2021-03-22 14:01:01.849 MESZ20_FUT_CME [CBV] 3000 Volume #10 | Reloading chart. | 2021-03-22 14:01:02.349 SC Data - All Services | Received logon response. | 2021-03-22 14:01:02.655 SC Data - All Services | Server Name: SC Realtime Server. | 2021-03-22 14:01:02.655 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-22 14:01:02.655 SC Data - All Services | Successfully connected. | 2021-03-22 14:01:02.655 SC Data - All Services | Trading is not supported. | 2021-03-22 14:01:02.655 SC Data - All Services | Restarting real-time data updates for symbol: ESH21_FUT_CME -> ESH21 | 2021-03-22 14:01:02.655 SC Data - All Services | Real-time data for symbol ESH21_FUT_CME is currently unavailable. | 2021-03-22 14:01:02.787 SC Data - All Services | Received security definition for symbol ESH21_FUT_CME | 2021-03-22 14:01:02.787 SC Data - All Services | Starting real-time market data updates for: MESZ20_FUT_CME (MESZ20). ID: 2 Service code: cme | 2021-03-22 14:01:02.851 SC Data - All Services | Requesting security definition data for: MESZ20_FUT_CME (MESZ20). ID: 2 | 2021-03-22 14:01:02.851 Added historical Intraday data request for MESZ20_FUT_CME to the queue. | 2021-03-22 14:01:02.852 Intraday data recording state for symbol MESZ20_FUT_CME is set to download 'Pending'. | 2021-03-22 14:01:02.852 Triggering next historical data download in queue. | 2021-03-22 14:01:02.853 SC/TT Futures Order Routing | Received security definition for symbol MESZ20_FUT_CME | 2021-03-22 14:01:02.908 SC Data - All Services | Real-time data for symbol MESZ20_FUT_CME is currently unavailable. | 2021-03-22 14:01:02.970 SC Data - All Services | Received security definition for symbol MESZ20_FUT_CME | 2021-03-22 14:01:02.970 HD Request # 3 | Receiving historical Daily data for MESH21_FUT_CME starting at 2021-03-17 | 2021-03-22 14:01:03.112 HD Request # 3 | Writing historical Daily data to the file MESH21_FUT_CME.dly | 2021-03-22 14:01:03.113 HD Request # 3 | Bytes received: 236 | 2021-03-22 14:01:03.114 HD Request # 3 | Received 4 records from 2021-03-17 00:00:00 to 2021-03-19 00:00:00 (3.0 days) and wrote 3 records for MESH21_FUT_CME | 2021-03-22 14:01:03.114 HD Request # 3 | Completion time: 2s | 2021-03-22 14:01:03.121 HD Request # 3 | Daily data download complete for MESH21_FUT_CME. Unique request ID: 3 | 2021-03-22 14:01:03.121 Removing historical data download ID 3. | 2021-03-22 14:01:03.121 Triggering next historical data download in queue. | 2021-03-22 14:01:03.122 No download requests in the queue to start downloads for. | 2021-03-22 14:01:03.122 MESH21_FUT_CME [CBV] 3 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-03-22 14:01:03.521 MESH21_FUT_CME [CBV] 3 Min #11 | Reloading chart. | 2021-03-22 14:01:03.521 MESH21_FUT_CME [CBV] 3 Min #11 | Reloading chart. | 2021-03-22 14:01:04.024 MESZ20_FUT_CME [CBV][M] 3000 Volume #10 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:04.416 SC Data - All Services | Starting real-time market data updates for: MESH21_FUT_CME (MESH21). ID: 3 Service code: cme | 2021-03-22 14:01:04.527 SC Data - All Services | Requesting security definition data for: MESH21_FUT_CME (MESH21). ID: 3 | 2021-03-22 14:01:04.527 Added historical Intraday data request for MESH21_FUT_CME to the queue. | 2021-03-22 14:01:04.527 Intraday data recording state for symbol MESH21_FUT_CME is set to download 'Pending'. | 2021-03-22 14:01:04.527 Triggering next historical data download in queue. | 2021-03-22 14:01:04.528 SC/TT Futures Order Routing | Received security definition for symbol MESH21_FUT_CME | 2021-03-22 14:01:04.585 SC Data - All Services | Real-time data for symbol MESH21_FUT_CME is currently unavailable. | 2021-03-22 14:01:04.660 SC Data - All Services | Received security definition for symbol MESH21_FUT_CME | 2021-03-22 14:01:04.660 HD Request # 4 | Downloading Intraday chart data for ESH21_FUT_CME to the file ESH21_FUT_CME.scid. Service: cme | 2021-03-22 14:01:07.522 HD Request # 4 | Download start date-time: 2021-03-19 13:29:59.000000. File last date-time: 2021-03-19 13:29:59.841000 | 2021-03-22 14:01:07.523 HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2021-03-22 14:01:07.523 Socket (6) | Creating socket. | 2021-03-22 14:01:07.553 Socket (6) | New receive buffer size: 5242880 | 2021-03-22 14:01:07.553 Socket (6) | Connecting to IP: 216.1.90.130. | 2021-03-22 14:01:07.553 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-03-22 14:01:07.710 HD Request # 4 | Sending historical data logon request message. | 2021-03-22 14:01:07.710 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-03-19 13:29:59. Record interval: 0. Symbol: ESH21 | 2021-03-22 14:01:08.295 HD Request # 4 | Decompressing data. | 2021-03-22 14:01:08.358 HD Request # 4 | Receiving Intraday data for ESH21_FUT_CME starting at 2021-03-19 13:29:59.436000 | 2021-03-22 14:01:08.358 Socket (6) | CloseSocket call. | 2021-03-22 14:01:08.358 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-03-22 14:01:08.358 Historical data download thread signaled to stop. | 2021-03-22 14:01:08.358 HD Request # 4 | Received 2 records from 2021-03-19 13:29:59.436000 to 2021-03-19 13:29:59.841000 (0.4 seconds) and wrote 0 records for ESH21_FUT_CME | 2021-03-22 14:01:08.359 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-03-19 13:29:59.841000 | 2021-03-22 14:01:08.359 HD Request # 4 | Completion time: 1s | 2021-03-22 14:01:08.360 HD Request # 4 | Intraday data download complete for ESH21_FUT_CME. Unique request ID: 4 | 2021-03-22 14:01:08.360 Removing historical data download ID 4. | 2021-03-22 14:01:08.360 Real-time Intraday chart data file updates started for ESH21_FUT_CME | 2021-03-22 14:01:08.360 Intraday chart data file opened for ESH21_FUT_CME | 2021-03-22 14:01:08.360 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-03-22 14:01:08.360 Triggering next historical data download in queue. | 2021-03-22 14:01:08.360 HD Request # 5 | Downloading Intraday chart data for MESZ20_FUT_CME to the file MESZ20_FUT_CME.scid. Service: cme | 2021-03-22 14:01:08.360 HD Request # 5 | Download start date-time: 2020-12-18 14:29:54.000000. File last date-time: 2020-12-18 14:29:54.376083 | 2021-03-22 14:01:08.360 HD Request # 5 | Using server: ds21.sierracharts.com port 10150 | 2021-03-22 14:01:08.360 Socket (7) | Creating socket. | 2021-03-22 14:01:08.387 Socket (7) | New receive buffer size: 5242880 | 2021-03-22 14:01:08.387 Socket (7) | Connecting to IP: 216.1.90.129. | 2021-03-22 14:01:08.387 Socket (6) | Socket gracefully closed by remote side. | 2021-03-22 14:01:08.459 Socket (6) | Closed. | 2021-03-22 14:01:08.459 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-03-22 14:01:08.545 HD Request # 5 | Sending historical data logon request message. | 2021-03-22 14:01:08.545 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-12-18 14:29:54. Record interval: 0. Symbol: MESZ20 | 2021-03-22 14:01:09.077 HD Request # 5 | Decompressing data. | 2021-03-22 14:01:09.137 HD Request # 5 | Receiving Intraday data for MESZ20_FUT_CME starting at 2020-12-18 14:29:54.176000 | 2021-03-22 14:01:09.137 Socket (7) | CloseSocket call. | 2021-03-22 14:01:09.137 Historical data download thread signaled to stop. | 2021-03-22 14:01:09.138 HD Request # 5 | Received 2 records from 2020-12-18 14:29:54.176000 to 2020-12-18 14:29:54.376000 (0.2 seconds) and wrote 0 records for MESZ20_FUT_CME | 2021-03-22 14:01:09.138 Socket (7) | Shutdown started. Waiting for graceful close. | 2021-03-22 14:01:09.138 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2020-12-18 14:29:54.376083 | 2021-03-22 14:01:09.138 HD Request # 5 | Completion time: 1s | 2021-03-22 14:01:09.138 HD Request # 5 | Intraday data download complete for MESZ20_FUT_CME. Unique request ID: 5 | 2021-03-22 14:01:09.138 Removing historical data download ID 5. | 2021-03-22 14:01:09.138 Real-time Intraday chart data file updates started for MESZ20_FUT_CME | 2021-03-22 14:01:09.138 Intraday chart data file opened for MESZ20_FUT_CME | 2021-03-22 14:01:09.138 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2021-03-22 14:01:09.138 Triggering next historical data download in queue. | 2021-03-22 14:01:09.138 HD Request # 6 | Downloading Intraday chart data for MESH21_FUT_CME to the file MESH21_FUT_CME.scid. Service: cme | 2021-03-22 14:01:09.138 HD Request # 6 | Download start date-time: 2021-03-19 13:29:54.000000. File last date-time: 2021-03-19 13:29:54.945002 | 2021-03-22 14:01:09.138 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2021-03-22 14:01:09.138 Socket (6) | Creating socket. | 2021-03-22 14:01:09.138 Socket (6) | New receive buffer size: 5242880 | 2021-03-22 14:01:09.138 Socket (6) | Connecting to IP: 216.1.90.130. | 2021-03-22 14:01:09.138 Socket (7) | Socket gracefully closed by remote side. | 2021-03-22 14:01:09.202 Socket (7) | Closed. | 2021-03-22 14:01:09.202 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-03-22 14:01:09.277 HD Request # 6 | Sending historical data logon request message. | 2021-03-22 14:01:09.277 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-03-19 13:29:54. Record interval: 0. Symbol: MESH21 | 2021-03-22 14:01:09.337 HD Request # 6 | Decompressing data. | 2021-03-22 14:01:09.398 HD Request # 6 | Receiving Intraday data for MESH21_FUT_CME starting at 2021-03-19 13:29:54.945000 | 2021-03-22 14:01:09.398 Socket (6) | CloseSocket call. | 2021-03-22 14:01:09.398 Historical data download thread signaled to stop. | 2021-03-22 14:01:09.398 HD Request # 6 | Received 1 record from 2021-03-19 13:29:54.945000 to 2021-03-19 13:29:54.945000 (0.0 seconds) and wrote 0 records for MESH21_FUT_CME | 2021-03-22 14:01:09.398 Socket (6) | Shutdown started. Waiting for graceful close. | 2021-03-22 14:01:09.398 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-03-19 13:29:54.945002 | 2021-03-22 14:01:09.399 HD Request # 6 | Completion time: 0s | 2021-03-22 14:01:09.399 HD Request # 6 | Intraday data download complete for MESH21_FUT_CME. Unique request ID: 6 | 2021-03-22 14:01:09.399 Removing historical data download ID 6. | 2021-03-22 14:01:09.399 Real-time Intraday chart data file updates started for MESH21_FUT_CME | 2021-03-22 14:01:09.399 Intraday chart data file opened for MESH21_FUT_CME | 2021-03-22 14:01:09.399 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-03-22 14:01:09.399 Triggering next historical data download in queue. | 2021-03-22 14:01:09.399 No download requests in the queue to start downloads for. | 2021-03-22 14:01:09.399 Socket (6) | Socket gracefully closed by remote side. | 2021-03-22 14:01:09.465 Socket (6) | Closed. | 2021-03-22 14:01:09.465 MESH21_FUT_CME [CBV][M] 3 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:10.793 ESH21_FUT_CME [CBV][M] 4.00 Range #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:11.387 ESH21_FUT_CME [CBV][M] 10000 Volume #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:15.562 ESH21_FUT_CME/ESH21_FUT_CME [CBV][M] 3000 Volume #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:15.652 ESH21_FUT_CME [CBV][M] 1000 Volume #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:15.860 ESH21_FUT_CME [CBV][M] #3 | Reloading chart. | 2021-03-22 14:01:23.477 ESH21_FUT_CME [CBV][M] 30000 Volume #4 | Reloading chart. | 2021-03-22 14:01:23.529 ESH21_FUT_CME [CBV][M] 50000 Volume #5 | Reloading chart. | 2021-03-22 14:01:23.543 ESH21_FUT_CME/ESH21_FUT_CME [CBV][M] 3000 Volume #6 | Reloading chart. | 2021-03-22 14:01:23.595 ESH21_FUT_CME [CBV][M] 500000 Volume #8 | Reloading chart. | 2021-03-22 14:01:23.609 ESH21_FUT_CME [CBV][M] 5500000 Volume #9 | Reloading chart. | 2021-03-22 14:01:23.664 ESH21_FUT_CME [CBV][M] 4.00 Range #1 | Reloading chart. | 2021-03-22 14:01:23.733 ESH21_FUT_CME [CBV][M] 10000 Volume #2 | Reloading chart. | 2021-03-22 14:01:23.750 ESH21_FUT_CME [CBV][M] 1000 Volume #7 | Reloading chart. | 2021-03-22 14:01:23.770 ESH21_FUT_CME [CBV][M] 4.00 Range #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:32.795 ESH21_FUT_CME/ESH21_FUT_CME [CBV][M] 3000 Volume #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:35.847 ESH21_FUT_CME [CBV][M] 10000 Volume #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:36.115 ESH21_FUT_CME [CBV][M] 1000 Volume #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-03-22 14:01:36.226 |
| [2021-03-22 14:45:02] |
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Rollover to the June contract: Futures Chart Not Updating or Not Updating Frequently Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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