Support Board
Date/Time: Mon, 24 Feb 2025 17:58:37 +0000
unable to log in to data service - rithmic
View Count: 507
| [2021-03-19 15:25:45] |
| User860884 - Posts: 1 |
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Reading Internal Order ID file. | 2021-03-19 10:19:36.599 Reading Trade Orders file. | 2021-03-19 10:19:36.677 Reading Trade Positions file. | 2021-03-19 10:19:36.677 Reading Trade Account Data files. | 2021-03-19 10:19:36.677 Encountered unknown field code when reading account balance data. | 2021-03-19 10:19:36.677 Encountered unknown field code when reading account balance data. | 2021-03-19 10:19:36.677 UDPListener (1568). Port 22904 | Listening on UDP port 22904. | 2021-03-19 10:19:36.694 Software version: 2239 64-bit | 2021-03-19 10:19:36.694 Primary Thread ID: 5988 | 2021-03-19 10:19:36.694 Usage end date: 2021-04-19 | 2021-03-19 10:19:36.694 Enabled for: Advanced Features 2. | 2021-03-19 10:19:36.694 Enabled for: Sierra Chart Historical Data Service. | 2021-03-19 10:19:36.694 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-19 10:19:36.694 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-19 10:19:36.694 Current selected Data/Trading service: Rithmic Trading | 2021-03-19 10:19:36.694 Custom symbol settings values: enabled | 2021-03-19 10:19:36.694 Chart Update Interval: 500 | 2021-03-19 10:19:36.694 Intraday Data Storage Time Unit: 0 | 2021-03-19 10:19:36.694 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-19 10:19:36.694 2021-03-19 14:19:36 Local computer time in UTC | 2021-03-19 10:19:36.694 2021-03-19 10:19:36 Local computer time in SC Time Zone | 2021-03-19 10:19:36.694 2021-03-19 14:19:36 Server time in UTC | 2021-03-19 10:19:36.694 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-19 10:19:36.694 Program path: C:\SierraChart\ | 2021-03-19 10:19:36.694 Data Files path: C:\SierraChart\Data\ | 2021-03-19 10:19:36.694 OS Version Number: 10.0 | 2021-03-19 10:19:36.694 Locale Setting: C | 2021-03-19 10:19:36.694 DLLs: ETOFSv3.dll, ETOFSv3_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-03-19 10:19:36.695 Allowed protected custom studies: | 2021-03-19 10:19:36.695 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2021-03-19 10:19:36.709 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-03-19 10:19:36.735 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-03-19 10:19:36.840 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-03-19 10:19:36.840 Received 5 login tokens. | 2021-03-19 10:19:37.044 Symbol settings MD5 received. Request ID: 1. | 2021-03-19 10:19:37.202 Requested symbol settings for service code rithmic.trading. Request ID: 2. | 2021-03-19 10:19:37.202 Symbol settings received. Request ID: 2. | 2021-03-19 10:19:37.794 Rithmic Trading | Port for executable: 51692 | 2021-03-19 10:20:07.371 Listening socket (0). Port 51692 | Closed. | 2021-03-19 10:20:07.371 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-03-19 10:20:07.371 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-03-19 10:20:07.462 Rithmic Trading | Bridge process is running. | 2021-03-19 10:20:09.472 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51692 | 2021-03-19 10:20:09.472 DTC Client socket (1) | Creating socket. | 2021-03-19 10:20:09.472 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-19 10:20:09.472 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-03-19 10:20:09.472 Rithmic Trading | Network connection to server complete. | 2021-03-19 10:20:09.474 Rithmic Trading | Starting socket receive thread. | 2021-03-19 10:20:09.474 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-19 10:20:09.474 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-03-19 10:20:09.475 Rithmic Trading | Sending logon request message. | 2021-03-19 10:20:09.475 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-03-19 10:20:09.476 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-03-19 10:20:09.478 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2021-03-19 10:20:09.478 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2021-03-19 10:20:09.767 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2021-03-19 10:20:09.881 Rithmic Trading | Received logon response. | 2021-03-19 10:20:09.882 Rithmic Trading | Server Name: DTC Bridge. | 2021-03-19 10:20:09.882 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-03-19 10:20:09.882 Rithmic Trading | Logon error received from server | 2021-03-19 10:20:09.882 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-03-19 10:20:09.882 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-19 10:20:09.882 Rithmic Trading | Waiting for socket receive thread to end | 2021-03-19 10:20:09.901 DTC Client socket (1) | CloseSocket call. | 2021-03-19 10:20:09.902 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-19 10:20:09.902 Rithmic Trading | Disconnected. | 2021-03-19 10:20:09.902 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-19 10:20:12.555 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-19 10:20:12.555 DTC Client socket (1) | Closed. | 2021-03-19 10:20:12.555 Rithmic Trading | Port for executable: 51826 | 2021-03-19 10:37:30.454 Listening socket (0). Port 51826 | Closed. | 2021-03-19 10:37:30.454 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2021-03-19 10:37:30.455 Created process C:\SierraChart\Rim\DTCBridge.exe. Current folder: C:\SierraChart\Rim | 2021-03-19 10:37:30.458 Rithmic Trading | Bridge process is running. | 2021-03-19 10:37:32.447 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51826 | 2021-03-19 10:37:32.447 DTC Client socket (1) | Creating socket. | 2021-03-19 10:37:32.447 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-19 10:37:32.447 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2021-03-19 10:37:32.447 Rithmic Trading | Network connection to server complete. | 2021-03-19 10:37:32.450 Rithmic Trading | Starting socket receive thread. | 2021-03-19 10:37:32.450 Rithmic Trading | Sending encoding request to server: Binary VLS. Compression: none | 2021-03-19 10:37:32.450 Rithmic Trading | Setting DTC encoding to Binary VLS | 2021-03-19 10:37:32.452 Rithmic Trading | Sending logon request message. | 2021-03-19 10:37:32.452 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2021-03-19 10:37:32.454 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2021-03-19 10:37:32.457 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2021-03-19 10:37:32.457 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2021-03-19 10:37:32.749 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2021-03-19 10:37:32.874 Rithmic Trading | Received logon response. | 2021-03-19 10:37:32.875 Rithmic Trading | Server Name: DTC Bridge. | 2021-03-19 10:37:32.875 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2021-03-19 10:37:32.875 Rithmic Trading | Logon error received from server | 2021-03-19 10:37:32.875 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-03-19 10:37:32.875 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-03-19 10:37:32.875 Rithmic Trading | Waiting for socket receive thread to end | 2021-03-19 10:37:32.911 DTC Client socket (1) | CloseSocket call. | 2021-03-19 10:37:32.911 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-19 10:37:32.911 Rithmic Trading | Disconnected. | 2021-03-19 10:37:32.911 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-19 10:37:35.640 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-19 10:37:35.640 DTC Client socket (1) | Closed. | 2021-03-19 10:37:35.640 |
| [2021-03-19 16:26:06] |
| John - SC Support - Posts: 38137 |
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There is this message in your log: Rithmic Trading | Logon error received from server | 2021-03-19 10:20:09.882
You have some kind of logon issue that you need to resolve. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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