Support Board
Date/Time: Mon, 24 Feb 2025 18:01:34 +0000
Eurex - Continuous contracts not working
View Count: 710
| [2021-03-18 08:42:11] |
| Chris32 - Posts: 60 |
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Hello, I am having all sorts of errors with continuous contracts of Eurex symbols, both with Interactive Brokers trading service and SC Data. IB : DAX-202103-DTB-EUR-25 [CV] Daily doesn't show the days between 2021-01-12 and today. Same for GBL-2021-06-DTB [CV]. SC Data : FGBXM21-EUREX [CBV] Daily shows no data between 2020-12-07 and today. Same for FGBLM21, FGBSM21, FOATM21, FBTPM21... I have already tried to Delete all data and download. Thank you Date Time Of Last Edit: 2021-03-18 09:49:33
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| [2021-03-18 14:43:16] |
| John - SC Support - Posts: 38137 |
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We can't speak to the Interactive Brokers data. Can you please take a screenshot of what you are seeing when you are using the Sierra Chart data. You can follow these instructions to get us a screenshot: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-18 21:15:08] |
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Follow the instructions here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 08:46:36] |
| Chris32 - Posts: 60 |
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Might have nothing to do with the fact continuous contract is enabled after all. I want nothing to do with IB data feeds myself but I need to use IB trading service and I understand it should work with your data feeds. I have Denali Eurex active and the option "Allow support for sierra chart data feeds" is active. So I believe IB data should not be involved at all. Here is a screenshot of the current contract for DAX with IB trading service : http://www.sierrachart.com/image.php?Image=1616142608809.png Here is a screenshot of the current contract for FGBX with SC Data : http://www.sierrachart.com/image.php?Image=1616143299931.png In both cases I sent the log for analysis. Obviously "number of days to load" is set to a high number, it is not 1. And as I mentioned earlier I have already deleted and redownloaded all the historical data. Date Time Of Last Edit: 2021-03-19 08:48:47
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| [2021-03-19 13:52:17] |
| John - SC Support - Posts: 38137 |
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You do not have the Continuous Contract options enabled. You need to set that first. Refer to the following: Continuous Futures Contract Charts Once you have that setup, if you do not automatically get the data, then you need to redownload the data for the chart by following these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 14:26:11] |
| Chris32 - Posts: 60 |
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I first noticed it on continuous contracts but the point of my message is that even without the option activated, the historical daily chart is missing recent data. Then obviously it won't work with continuous contract option activated either. http://www.sierrachart.com/image.php?Image=1616163811398.png HD Request # 2 | Error downloading historical Daily data for FGBXM21-EUREX. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2021-03-19 09:21:51.685 |
Attachment Deleted. |
image.png| [2021-03-19 15:06:21] |
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We will resolve post #6, today for your account. It is not something we can do immediately.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 19:18:37] |
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This is now resolved. Follow the instructions here for the Historical Daily Continuous Futures Contract charts: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data You just need to do this once per symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-19 19:18:59
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| [2021-03-20 15:11:33] |
| Chris32 - Posts: 60 |
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Thank you, that fixed every issue I mentioned previously with Eurex data. However I am finding out that I have the same problem with my historical charts of German stocks (from Sierra Chart Real-Time and Historical Exchange Data Feed) HD Request # 119 | Error downloading historical Daily data for VOW3.D.DX. Error executing query: User is not authorized to execute query for one or more of the specified symbols | 2021-03-20 10:04:08.650 |
| [2021-03-21 00:36:50] |
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We will get this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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