Support Board
Date/Time: Mon, 24 Feb 2025 15:44:13 +0000
equities data still not working
View Count: 555
| [2021-03-16 02:16:53] |
| User594974 - Posts: 35 |
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Hi, last week I received a message in Sierra that Bar Chart wanted me to update my address to a non-PO Box address to qualify for non-professional status. I updated in Sierra and I also completed the forms again for the NYSE and NASDAQ BarChart subscriber certification. The Equities data feed is not working. I'm trying to activate the data again and I get the error message attached. Can someone please help me resolve this. I appreciate your assistance. I posted here earlier and it was moved to the support board, I received a reply that it was being looked into...just wanted to upload this error message I received. Please help. Cheers, |
| [2021-03-16 02:35:11] |
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We have contacted Barchart about this. We do apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 02:37:41] |
| User594974 - Posts: 35 |
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Thank you for the update.
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| [2021-03-17 02:13:04] |
| User594974 - Posts: 35 |
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Hi, is there an update to this?
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| [2021-03-17 13:46:49] |
| John - SC Support - Posts: 38117 |
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You need to fill out the "Market Data Agreement (With US Equities Agreement)" with the updated account information in order to get your status changed to Non-Professional for the U.S. Equities. Let us know when you have that done and we will then check on the status to make sure it gets updated. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-17 19:13:11] |
| User594974 - Posts: 35 |
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I have done this already per the message from someone else in support the other day. I can do it again if I need to...but can you please check to see if the version that I just did will work going forward and will get me the data turned back on. Here is the post where I said I completed the request. equities data |
| [2021-03-17 19:18:16] |
| John - SC Support - Posts: 38117 |
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Your status has been changed to Non-Professional and the Non-Professional U.S. Equities exchange has been activated for you. You should be getting data now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-17 19:18:40
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| [2021-03-18 00:33:16] |
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We are confirming, that the US equities data feed is now authorized and activated on your Sierra Chart account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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