Support Board
Date/Time: Mon, 25 Nov 2024 18:48:09 +0000
Data feed related issue
View Count: 1095
| [2014-03-03 06:37:33] |
| enemyspy - Posts: 306 |
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My SC RT Futures data feed will not update unless I disconnect/reconnect and appears to be 10 minutes delayed. The following was recorded in the message log at the same time: IB: Requesting historical order fills for account U4642723 | 2014-03-02 22:30:43 Interactive Brokers: Received Open orders end message. | 2014-03-02 22:30:43 Requesting market depth updates for: YM-201403-ECBOT if supported. | 2014-03-02 22:30:43 Market Depth data has been rejected for symbol: YM-201403-ECBOT. Exchange not authorized. | 2014-03-02 22:30:43 Could this be related to the fact that additional use balance was too low on renewal date, and when I topped up and reactivated it is subjecting me to the exchange fee? Date Time Of Last Edit: 2014-03-03 06:38:06
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| [2014-03-03 07:37:10] |
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Yes. For now activate the CME exchange for the time being. We will see if we can get you the exchange fee waiver. We assume this is not a problem, but I do not know what is involved or how the CME interprets this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 14:57:23] |
| enemyspy - Posts: 306 |
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Ok I just paid the exchange fee, so anything that can be done for a waiver is definitely appreciated
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